Billing Supervisor

Description

Job Summary: A professional to supervise consumption monitoring, fraud prevention, and assist in budget preparation, ensuring service quality and team performance. Key Highlights: 1. Supervise consumption monitoring and fraud prevention 2. Assist in preparing the revenue budget 3. Responsible for identifying and controlling non-conformities Description: * Field of study: Business Administration, Economics, and/or related fields * Minimum education level: Completed undergraduate degree * Preferred education level: Currently pursuing postgraduate studies Desirable Qualifications * Minimum 2 years of experience in this role or similar * Driver's license category B Job Mission: Supervise consumption monitoring of fraudulent customers, monitoring of inactive connections, monitoring of billed and measured volume of the concession, assist in fraud prevention activities using the SPC tool (Statistical Process Control), assist in preparing the revenue budget by providing historical data and interpreting it, identifying consumption and billing patterns over annual/annual periods, as well as similarities and seasonality. Responsibilities and Duties: * Supervise activities and ensure service quality and team performance; * Verify and analyze out-of-range readings (upper and lower limits) to prevent significant billing deviations; * Perform routine tasks related to consumption determination, calculation, and issuance of water/sewage bills; * Assist in implementing the Hydrometer Plan (installation and replacement of water meters); * Identify training needs for employees involved in billing and loss recovery departments; * Detect and control non-conformities in departments and implement necessary corrective actions regarding measured and billed volumes; * Verify the effectiveness of corrective and preventive actions in commercial departments; * Identify consumption and billing patterns through historical data, contributing to revenue budget preparation; * Supervise consumption monitoring of fraudulent customers, monitoring of inactive connections, monitoring of billed and measured volume of the concession; * Assist in fraud prevention activities using the SPC tool (Statistical Process Control); * Assist in preparing the revenue budget by providing historical data and interpreting it, identifying consumption and billing patterns over annual/annual periods, as well as similarities and seasonality; * Measure billing performance against planning, evaluating action outcomes and their actual effectiveness; * Measure actual billing results against the revenue budget planned for the year; * Prepare management information reports requested by management / executive board; * Participate in defining training and retraining programs for the team when necessary; * Participate in recruitment and selection processes for departmental professionals when necessary; 2512250202491935308