Job Description: * Field of study: Systems Analysis, Information Technology, and/or related fields * Minimum education level: Currently pursuing a Bachelor's degree * Preferred education level: Completed Bachelor's degree * Valid Class B driver's license * Preferred experience: 2 years in this role or a similar position * Willingness to travel. * Capable of performing more complex analyses with some guidance from Level III / Senior staff or immediate supervisor. Expected to analyze, execute, and contribute to process improvement; * Performs tasks receiving instructions only for resolving complex and/or unusual problems; * Performs maintenance and technical support activities for internal customers and the company's operational systems; * Updates company computers regarding software; * Analyzes priorities and defines the sequence for addressing incidents; * Determines hardware reallocation and upgrades for computers; * Performs routine server backups, providing copies on tapes and/or CDs, DVDs, or other media as directed by supervisor; * Administers and monitors user software (operating systems) and printers; * Administers and evaluates users' needs for software and/or hardware installation; * Performs maintenance activities for the corporate data communication network (cabling, active and passive network components) and telephony; * Monitors IT-related services performed by third parties; * Plans and executes tasks related to the support and hardware maintenance department; * Manages technical service requests using the company's designated system; * Controls original software and licenses; * Schedules software and equipment installations, as well as notebook and projector usage for training sessions; * Manages user accounts, email addresses, and groups; * Supports and provides assistance for the implementation and/or maintenance of tools and resources; * Controls equipment registration; * Performs preventive and corrective maintenance on IT equipment; * Assesses the need to replace or upgrade microcomputers; * Fixes defects in hardware or software equipment; * Reinstalls software; when necessary, reformats the microcomputer and reinstalls the operating system and other departmental software; * Replaces defective parts or exchanges equipment as required; * Performs computer network-related services; * Monitors cabling and crimping, conducts tests, and identifies locations for new installations; * Assembles and organizes patch panels and switches within racks; * Designs and implements projects related to the company’s telecommunications infrastructure (communication links and PBX support); * Designs, implements, and maintains the company’s computer network server infrastructure, including user management and enterprise data backup; * Coordinates maintenance of UPS systems in data centers (CPDs) and public service areas; * Executes tasks ensuring proper operation of equipment, cabling, network outlets, and guaranteeing optimal functioning of operating systems; * Monitors network response times to detect traffic issues, then locates and resolves them; * Plans activities to achieve optimal results; * Analyzes area performance indicators; * Prepares and evaluates reports, spreadsheets, and charts for the area, compiling data to assist preliminary managerial analysis; * Completes and issues internal departmental documents and requests according to established norms and criteria, forwarding them to relevant departments and personnel; * Maintains up-to-date administrative controls for the area of responsibility, conducting studies and performing surveys, analyses, scheduling, verifications, and calculations during administrative activities; * Provides customer and supplier support, resolving inquiries, providing information and guidance, or directing to appropriate contacts; * Performs activities and supports all subsystems within the area; * Administers services via the integrated system; * Disseminates information about policies and procedures to area professionals, ensuring compliance; * Operates vehicles used for work activities efficiently and safely; 2512110202491913116