LIVE SALES REPRESENTATIVE

Description

Job Summary: The professional will interact directly with end consumers, representing the brand, exceeding targets, and pursuing customer loyalty through solutions and negotiation. Key Highlights: 1. Direct interaction with consumers, representing the brand through solutions 2. Development of negotiation strategies to identify customer needs 3. Post-sales follow-up and advisory services to foster customer loyalty RESPONSIBILITIES AND DUTIES Interacts directly with end consumers, representing the brand through proposed solutions, and exceeding both qualitative and quantitative objectives. Approaches customers in a polite and courteous manner, prioritizing their well-being within the service environment. Engages with customers to develop negotiation strategies, aiming to understand them and identify their needs. Offers products and services aligned with each customer's reality, providing comprehensive information to minimize discomfort related to the purchase. Uses digital platforms to retrieve the customer's telephony history and accurately record information consistent with the agreed-upon request. Leads the negotiation closure, emphasizing what the consumer has acquired to satisfy their initial request. Follows up and advises customers after the sale to foster loyalty. Actively participates in training programs specific to the area to enhance knowledge and skills, achieving satisfactory performance results. REQUIREMENTS AND QUALIFICATIONS Completed High School; Sales experience; Sales argumentation techniques; Goal planning. BRAZIL'S LARGEST VIVO PARTNER! Founded in Nova Bassano, Rio Grande do Sul, ALEA began operations in 1990 performing electronic equipment maintenance. Seven years later, it became an officially accredited VIVO Partner and entered the telecommunications sector. In 2004, the current sole shareholder and CEO acquired the company; over the past three years, the company has expanded significantly, reaching the metropolitan region of Porto Alegre, Missões and Fronteiras in Rio Grande do Sul, Paraná state, and Bahia. Currently, the ALEA Network employs over 1,300 collaborators across its Retail Channel, operating 198 stores and a Door-to-Door channel. It operates in the states of Rio Grande do Sul, Paraná, Espírito Santo, Rio de Janeiro, São Paulo, Minas Gerais, Distrito Federal, Goiás, Bahia, Pará, Maranhão, and Rondônia, recognized as VIVO's largest partner in Brazil. Mission To offer consumers communication and technology products and services that deliver positive experiences through excellent service, while providing brands with the strongest retail sales force. Vision To be the benchmark for high-volume retail sales management in Brazil. Values Respect for employees and customers Commitment Boldness Honesty Responsibility Minimum Education Level: High School (Secondary Education) * TOTALPASS * Life Insurance * Dental Plan * Transportation Allowance