### **Data Center Customer Operations IV** * JR\-156202 * Santana de Parnaiba * Operations * Full time * 1517 **Who are we?** Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.### **Job Summary** Technical professional responsible for supporting the installation of customer racks and equipment, interpreting installation plans and executing according to specifications. Performs circuit maintenance, resolves connectivity issues, and provides customer support with focus on quality, accuracy, and timely delivery.### **Responsibilities** * Support the installation of racks and equipment according to technical drawings (Visio, spreadsheets). * Interpret installation plans and execute according to specifications. * Install and repair circuits with advanced fiber optic terminations, patch panels, and DIOs. * Prioritize tasks based on ticket queues in platforms such as Siebel and Jarvis. * Resolve issues related to swapped, multiplexed, and cross-connected circuits. * Perform troubleshooting in collaboration with internal Networking, NOC, and support teams. * Attend to customers to resolve connection and equipment issues. * Install, test, and modify cross connects according to standard operating procedures (SOPs). * Properly manage coaxial, fiber, copper (twisted pair) cables, and cross connects. * Support cage and infrastructure modification projects. * Maintain detailed and accurate records of all activities performed. * Manage and open incidents as necessary. * Contribute to customer satisfaction through accurate and timely order execution. ### **Qualifications** * Experience with equipment and network infrastructure installation. * Technical knowledge of structured cabling (fiber optic, coaxial, copper). * Ability to interpret technical drawings and installation plans. * Familiarity with ticketing platforms such as Siebel and Jarvis. * Troubleshooting and technical problem-solving skills. * Organized with attention to detail for activity documentation. * Customer service focus and commitment to deadlines. * Desired experience in data center or telecommunications environments. * Availability for 12x36 shift schedule, with shifts from 6 PM to 10 PM and 11 PM to 6 AM. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.