Help Desk Assistant

Description

Job Summary: We are seeking a Help Desk Analyst to provide technical support to users, ensuring the proper functioning of systems and equipment. Key Highlights: 1. Handle, register, and resolve technical support tickets 2. Diagnose and resolve hardware, software, and network issues 3. Perform installation, configuration, and maintenance of equipment **About the Opportunity** We are seeking a Help Desk Analyst to provide technical support to users, ensuring the proper functioning of the company's systems, equipment, and tools. This person will be responsible for handling, registering, and resolving tickets, contributing to operational efficiency and continuity. **Responsibilities** * Handle and register support tickets (via system, phone, or e\-mail); * Diagnose and resolve issues related to hardware, software, networks, and internal systems; * Perform installation, configuration, and maintenance of equipment and applications; * Monitor ticket resolution within established timeframes; * Support users in utilizing corporate tools; * Collaborate with other IT teams for continuous improvement of support processes. Employment Type: Full-time CLT Compensation: Starting at R$1\.750,00 per month Benefits: * Medical assistance * Food basket * Partnerships and commercial discounts * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * Technical or higher education in IT, Information Systems, or related fields (enrolled or completed). Experience: * Technical support or help desk experience (Mandatory) * Operating systems (Windows, Linux), networks, and Microsoft Office (Mandatory)