Job Summary: We are seeking an organized and proactive professional to provide technical support to users, analyze requirements, and manage infrastructure—ensuring high availability of platforms. Key Highlights: 1. Environment conducive to learning and professional growth 2. Diverse, inclusive, and respectful culture 3. #NoBorders team with geographical flexibility We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#NoBorders*. Our team is spread across Brazil and around the world. * **Our culture** — Even though we’re remote, we stay connected. We hold ceremonies to strengthen bonds, share knowledge, and keep up with company news! * **We are diverse** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities will include:** * Providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution—escalating them to resolver teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, plus technical requests involving services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms, and, when required, guiding and training users; * Performing requirement analysis, development, testing, acceptance validation, and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, installing VPN, Active Directory, and IP configuration; Performing requirement analysis, development, testing, acceptance validation, and deployment related to infrastructure; * **Requirements and qualifications** **Required knowledge:** * Windows 365; * Active Directory; * Terminal Server; * Computer Networks; * Strong interpersonal communication skills and a consultative attitude toward clients and colleagues. * Organization, confidentiality, and discretion. * Agility and clarity in responding to urgent requests. **Preferred (not mandatory):** * ITIL certification; **Working Hours** * **** **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging you to exercise * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online courses** * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and becoming part of this ever-growing team?