Job Summary: The Store Manager leads the full operation of a Kipling store, inspiring teams, managing performance, and ensuring excellence in customer service. Key Highlights: 1. Lead a global brand store with autonomy. 2. Develop talent and be part of a solid group. 3. Transform goals into results and inspire people daily. **Have you ever imagined leading a vibrant, personality-filled global brand store?** Kipling, a brand of the Aste Group, is seeking a **Store Manager** who embraces challenges, inspires people daily, and transforms goals into results. Here, you lead with autonomy, develop talent, and join a solid, continuously growing group. **What We Expect From You** The Store Manager is responsible for the operational, administrative, and commercial management of the store, ensuring excellence in customer service, achievement of sales targets, people management, and alignment with company strategies. **Technical Competencies** * Sales and Commercial Target Management * Inventory Planning and Control * Performance Indicator (KPI) Analysis * People Management and Team Development * Computer Skills (Excel, sales and inventory management systems) * Basic Knowledge of Marketing and Merchandising **Behavioral Competencies** * Leadership and Ability to Influence People * Results Orientation and Resilience * Strong Communication and Interpersonal Skills * Decision-Making and Problem-Solving Ability * Organization and Planning * Strategic Vision and Innovation * Ethics and Commitment **Prerequisites** * Completed or ongoing undergraduate degree — an advantage * Minimum 2–3 years of leadership experience in retail * Availability for flexible hours (including weekends) * Desired knowledge of negotiation techniques and conflict management * Manage the store’s full operation, ensuring compliance with brand and company standards. * Plan, monitor, and ensure achievement of sales targets and performance indicators (revenue, average transaction value, conversion rate, PA, etc.). * Lead, develop, and engage the team, including recruitment, onboarding, training, performance monitoring, and continuous feedback. * Prepare and manage work schedules, timekeeping records, and team routines in accordance with current legislation. * Ensure excellence in customer service, directly resolving conflicts and strengthening the shopping experience. * Ensure correct execution of operational processes: store opening and closing, cash handling, inventory management, stocktaking, goods receiving, and loss prevention. * Implement and monitor visual merchandising guidelines, point-of-sale organization, and visual communication. * Monitor and analyze managerial reports, proposing strategic actions for continuous improvement of results. * Act as the brand representative at the point of sale, ensuring alignment with company values, culture, and positioning. * Maintain constant interaction with internal departments (HR, Commercial, Operations), ensuring alignment and process efficiency.
João Silva
Indeed · HR
João Silva
Indeed · HR
