Collections Assistant

Description

Job Summary: A collections professional responsible for negotiating payments, monitoring agreements, issuing financial documents, and providing customer service to support delinquency management. Key Highlights: 1. Experience in collections or customer service is a plus. 2. Negotiation skills and strong communication abilities are valued. 3. Opportunity to assist in delinquency analysis and collections strategies. Description: * Education: completed high school; * Pursuing a bachelor's degree is a plus; * Experience in collections or customer service; * Basic knowledge of Excel and financial management systems; * Strong communication, organizational, and negotiation skills. * Conduct customer collections via phone, e\-mail, and other channels; * Negotiate payment terms and methods; * Monitor and record agreed-upon arrangements; * Issue bank slips and fiscal invoices; * Assist in delinquency analysis and the development of collections strategies; * Provide courteous and efficient customer service; * Generate reports on customers' financial status and collection progress; * Reconcile cash reports; * Submit/remove customers to/from notary offices; * Support branches (answering inquiries, sending reports, preparing notary office lists, tracking collection progress). 2512030202191398952