Commercial Customer Service Analyst

Description

Job Summary: The Commercial Customer Service Analyst is responsible for providing high-quality support to customers and potential customers, promoting efficient and agile communication across various channels. Key Highlights: 1. High-quality customer support 2. Efficient and agile multi-channel communication 3. Systematic recording of customer feedback WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, fostering efficient and agile communication through multiple channels. Their role includes face-to-face, virtual (video), digital, and telephone interactions, as well as back-office support for requests requiring further analysis and specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. They are also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) Driver’s License: Class A, B Personal vehicle * Medical assistance * Daycare allowance * Wellhub (Gympass) * Commuter pass * VA bonus * Discounts at partner universities