Microcomputer Support Technician - São Luís/MA

Description

Job Summary: Experienced microcomputer support technician to provide effective user support, equipment maintenance, and operational routine assistance. Key Highlights: 1. On-site and remote technical support for hardware and software. 2. Installation, configuration, and repair of various equipment and software. 3. Support for public administration systems and videoconferencing. Provide full-level microcomputer technical support, ensuring effective user assistance, equipment maintenance, installation and configuration of IT resources, and support for the client's operational routines, thereby guaranteeing service continuity and compliance with technical standards, internal policies, and best practices in IT governance. **Responsibilities and Duties** * Perform technical support either on-site or remotely, as required by incidents and requests logged in the ITSM tool. * Conduct diagnosis, identification, and resolution of incidents and requests related to hardware, software, operating systems, antivirus, local networks, office tools, and institutional systems. * Install, configure, maintain, and repair computers, laptops, printers, scanners, webcams, and other peripherals. * Perform installation and configuration of application software, Microsoft Windows operating systems (7/8\.1/10/11\), corporate tools, and institutional applications. * Provide support for systems used in public administration, including access via digital certificates and tokens (e.g., SIAPE, SIAFI, SIGEPE, etc.), where applicable. * Support and monitor videoconferencing activities, including testing, equipment configuration, and end-user assistance. * Deliver on-site support with a courteous, proactive, and technically proficient attitude, ensuring clear and appropriate communication with end users. * Perform equipment reallocation, verification, and inventory of IT assets, ensuring up-to-date registration records. * Engage vendors and technical support services when necessary, adhering to warranty periods and defined procedures. * Log, update, and close tickets in the ITSM tool, ensuring complete and accurate historical records. * Escalate requests to Level 3 support when they exceed the scope of Full-Level technical expertise, monitoring adherence to response timeframes. * Contribute solutions and standardized procedures to the knowledge base for future reference. * Comply with Lanlink’s processes, policies, and obligations related to Compliance, Information Security, and IT governance. * Carry out any other related tasks assigned by management, provided they are compatible with the technical scope of the position. **Requirements and Qualifications** **Education:** Completed high school plus proven technical experience in IT **or** a professional technical course in IT **or** an ongoing undergraduate degree in IT. **Courses:** Professional training course in computer, printer, and network assembly and maintenance; ITIL Foundation v3 or higher certification, minimum 24 hours of instruction; ISO/IEC 20000 Foundation certification, minimum 16 hours of instruction. **Knowledge:** Basic knowledge of microcomputer maintenance (hardware and software) and operation; Basic knowledge of computer networks and TCP/IP; Basic knowledge of network equipment (switches and wireless access points); Familiarity with remote access tools; Technical knowledge in ICT compatible with the tasks to be performed. **Professional Experience:** Experience in microcomputer technical support (hardware, software, printers, antivirus); Experience in installing and configuring application and office software; Experience in installing and configuring Windows 7/8\.1/10/11; Experience supporting public administration systems using digital certificates and tokens; Experience supporting videoconferencing users (Polycom, Skype for Business, Google Meet, Microsoft Teams, or similar); Experience with ITSM tools (e.g., GLPI, OTRS, AGHUx, SEI). **Additional Information** **Our Benefits:** Hapvida, Bradesco, or Unimed health insurance (applicable according to region); Hapvida Odonto or Bradesco Dental dental insurance; Meal or food allowance; Life insurance fully covered by Lanlink; Transportation allowance; TotalPass; Pharmacy benefits; University partnership discounts; Corporate Education Platform; Welcome-to-the-World Baby Kit; Moodar platform. Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, the Lanlink Group has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workspaces are shaped by our employees, who wear the shirt proudly and build a joyful, collaborative workplace every day. We believe trust is the foundation of our relationship with our people and clients—a trust cultivated through practices such as hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many; we are diverse; \#weareLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PWD CANDIDATES!**