Multitasking Attendant

Description

Job Summary: Citizen Experience is seeking a Multitasking Attendant to join an exceptional team and accelerate your career in an environment filled with constant challenges. Key Highlights: 1. Join a team that supports, respects, and collaboratively innovates 2. Advance your career in an environment full of opportunities and challenges 3. A dynamic workplace with continuous learning and challenging projects Citizen Experience is looking for a talented and unconventional **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect one another, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering advancing your career in an environment rich with opportunities—where accelerating your career means not only progressing in roles and responsibilities but also constantly tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** * Receiving and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Document triage for service provision, ticket distribution, and fee collection; * Supporting satisfaction index surveys, queue organization, and ticket callouts; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. **Additional Information** **We offer a comprehensive benefits package, including:** Meal Allowance Food Allowance TotalPass Gym Membership Program Zenklub Psychologist Partnership Dental Plan 'Fique Bem' Program (includes nutritionist, financial counseling, and psychologists) Medipreço Pharmacy Partnership Profit Sharing and Results Bonus (PLR) Childcare Assistance Assistance for Children with Disabilities First-Degree Education Incentive Birthday Day Off We are **CiX – Citizen Experience**, a govtech company dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople