Front Office Supervisor

Description

Job Summary: The Front Office Supervisor leads daily operations, manages the team, ensures compliance with standards, and focuses on guest satisfaction and sales opportunities. Key Highlights: 1. Leadership and team development 2. Strategic front office management and guest satisfaction 3. Focus on upselling and continuous improvement **Description:** ---------------- The Front Office Supervisor role is critical to the success of our operations. The professional supervises daily operations, trains and manages the team, ensures compliance with hotel policies and procedures, and resolves guest complaints. Responsibilities include managing check\-ins and check\-outs, maintaining front desk organization, handling administrative tasks, ensuring guest satisfaction, and analyzing reports to identify opportunities for improvement and upselling. **Responsibilities:** * Team supervision: Support team performance, train new staff, and prepare vacation schedules. * Front office operations: Supervise all daily activities, including guest service, check\-ins, check\-outs, and telephone management. * Problem resolution: Resolve guest complaints professionally and efficiently. * Front office area management: Ensure the front desk area is always clean, organized, and well-presented. * Administrative follow-up: Perform tasks such as staff scheduling, supply requisitions, and record maintenance. * Strategy and improvement: Assist in developing strategies to increase guest satisfaction, which may lead to increased sales and loyalty. * Rate monitoring: Monitor daily room rates and adjust pricing as needed. * Identification of Upselling Opportunities: Support managers in training staff to deliver attractive and relevant presentations, highlighting the benefits and added value of upgraded options without being pushy. Promote a proactive sales and service culture at the front desk, where staff feel confident offering additional services as part of the guest experience. **Requirements:** ----------------- * Bachelor’s degree in Business Administration, Hospitality Management, or related fields. * Experience leading teams. * Customer service expertise; knowledge of human resource management; familiarity with administrative routines. * Upselling sales skills. * Prior experience in hospitality front office roles. * Flexible availability or willingness to reside in staff accommodation. * Advanced Spanish; intermediate English preferred. **Benefits:** * CLT employment regime * Salary \+ Commission * Health insurance * Dental insurance * Life insurance * Pharmacy card * Chartered bus service * Transportation allowance * iFood meal card * Meals at the Employee Restaurant * Employee housing complex\* * Birthday day off * Programs focused on employee appreciation and mental health. * Zenklub platform