Relationship Assistant

Description

Job Summary: The Relationship Assistant will delight customers at every touchpoint, ensuring a memorable experience and strengthening the relationship with the Amarante brand. Key Highlights: 1. Excellent customer service 2. Focus on guest satisfaction and loyalty 3. Dynamic environment focused on innovation **Job Description** Do you know Amarante? We are a hotel management company whose innovation is one of our main differentiators. We lead the management of nationally and internationally recognized developments, such as the Salinas Resorts and the Japaratinga Lounge Resort. Our team consists of diverse individuals, eager to learn, deliver results, and—of course—balance productivity with quality of life. We believe in intrapreneurship—that is, each person is invited to bring their knowledge, purpose, and unique approach to make a difference daily. What do we expect from the Relationship Assistant? Do you have a completed high school education? Do you possess strong communication skills and enjoy interacting with people, delivering excellent service? Are you adaptable to dynamic environments and capable of handling high-demand periods, such as promotional campaigns? Are you resilient, organized, and focused on service quality? Are you available for travel between group resorts and to our corporate office in Recife? Are you available to work on-site? Then it’s your time to join the Amarante team! What challenge will you face here? Your primary challenge will be delighting customers at every touchpoint, ensuring a memorable experience and reinforcing the relationship with the Amarante brand. You will directly serve resort guests, contributing to their satisfaction, loyalty, and the company’s service excellence standards. What are the routine responsibilities of the Relationship Assistant? * Delight Amarante resort guests through proactive and reactive telephone service; * Provide service via digital channels, including e\-mail, chat, and WhatsApp; * Respond to and follow up on customer requests via e\-mail; * Continuously update yourself on departmental procedures; * Support administrative processes for internal customers; * Monitor departmental metrics, such as service level, satisfaction, and service quality; * Manage and monitor attendance recordkeeping; * Perform other duties related to the role; What do we offer the Relationship Assistant? Beyond competitive compensation, you’ll find a relaxed environment, a diverse team, outstanding results, and abundant opportunities to learn and grow. And more: Health and Dental Insurance; Dining Facility and Meal Allowance; Shuttle Service or Transportation Allowance; Childcare Assistance; Extended Maternity/Paternity Leave; Pipa Benefit (Support network for new families); Workplace Gym, Physiotherapy, and Shiatsu Massage; Accommodation Discount; Happy Hour; Variable Compensation; Happy Day; Healthy Snack; Life Insurance; Did you know Amarante is committed to Diversity and Inclusion? Here, we value all forms of diversity and want everyone to feel comfortable being their authentic selves. At Amarante, all individuals are warmly welcome to apply, regardless of gender, age, sexual orientation, ethnicity, disability, origin, or any other characteristic. We believe diverse teams help us grow faster and better! General Information **Number of Openings** 1 Opening **Location** JAPARATINGA **Hierarchical Level** Assistant **Contract Type** Permanent **Publication Period** 3 Days