Quality Assistant

Description

Job Summary: The Quality Assistant will monitor guest perception, support the oversight of operational processes, and ensure compliance with a customer-centric focus. Key Highlights: 1. Monitor guest perception via NPS and oversee operational processes. 2. Support the implementation and maintenance of resort quality standards. 3. Diverse team, relaxed environment, and growth opportunities. **Job Description** **Do you know Amarante?** We are a hotel management company whose innovation is one of our key differentiators. We lead the management of nationally and internationally recognized developments, such as Salinas Resorts and Japaratinga Lounge Resort. Our team comprises diverse individuals eager to learn, deliver results, and—of course—balance productivity with quality of life. We believe in intrapreneurship—that is, every individual is invited to bring their knowledge, purpose, and unique approach to make a difference daily. **What are the challenges for the Quality Assistant?** The Quality Assistant is responsible for monitoring guest perception through NPS survey results and, on a day\-to\-day basis, supporting the oversight of operational processes, ensuring adherence to concepts and standards defined by various departments, thereby acting as a support in building a compliance-oriented culture focused on the customer. **Required Education, Knowledge, and Prerequisites:** Technical or undergraduate degree in Quality Management, Business Administration, Production Engineering, Tourism, Hospitality, or related fields; Knowledge of Quality Management methodologies and tools, such as NPS, PDCA, 5S, ISO 9001, among others; Familiarity with data analysis, performance indicators, and quality control tools; Strong communication skills, organization, proactivity, and ability to work collaboratively; Eligibility per internal personnel mobility policy (employee). **What are the routine responsibilities of the Quality Assistant?** Ensure timely distribution of NPS surveys to guests and generate and disseminate resulting insights; Respond to 100% of guests who completed the NPS survey; Ensure accurate categorization of comments from NPS surveys; Route categorized comments to relevant departments and support identification and follow-up of improvement actions; Support implementation and maintenance of resort quality standards, ensuring compliance with processes, internal policies, and applicable certifications; Assist in internal quality audits across various resort departments to identify improvement opportunities and ensure adherence to operational procedures; And others. **What do we offer the Quality Assistant?** Beyond competitive compensation, you’ll find a relaxed environment, a diverse team, outstanding results, and abundant learning and growth opportunities. Plus: Meal Voucher; Health Insurance; Dental Insurance; Accommodation Discount; Variable Compensation; Life Insurance; Extended Maternity/Paternity Leave; Pipa Benefit (support network for new families); Happy Day, Happy Hour, and Birthday Gift; Healthy Snack. **Did you know Amarante is committed to Diversity and Inclusion?** Here, we value all forms of diversity and want everyone to feel comfortable being their authentic selves. At Amarante, all individuals are warmly welcomed to apply—regardless of gender, age, sexual orientation, ethnicity, disability, origin, or any other characteristic. We believe diverse teams help us grow more and better! General Information **Identification** 2484 **Number of Openings** 1 Opening **Location** JAPARATINGA **Contract Type** Permanent **Publication Period** 1 Day