OPERATIONS SUPPORT ANALYST

Description

Job Summary: This professional will manage and continuously improve operational processes and contracts, ensuring compliance, achievement of targets and results, identifying deviations, and proposing action plans. Key Highlights: 1. Operational process and contract management and continuous improvement 2. Monitoring of compliance, targets, and contractual outcomes 3. Collaboration in drafting and reviewing contractual terms Promote the management and continuous improvement of operational processes (business, management, or support) and contract management executed within the unit of operation, driving compliance with institutional rules, pre-established targets and results, assessing potential distortions and deviations, and proposing preventive and corrective action plans. * **When working on IT contracts** **Responsibilities and Duties** * Support the preparation of Contract Request Terms (CRT), Preliminary Technical Studies (PTS), Risk Analyses, and Addendum Terms for contracts relevant to the unit. * Collaborate with the Procurement and Contracting & Disposal department in defining technical specifications, contractual conditions, and supplier evaluation criteria. * Review draft contracts for adherence to institutional regulations, LGPD (General Data Protection Law), and applicable legislation. * Act as support to the designated contract supervisor/manager. * Monitor contract validity periods, renewals, terminations, and adjustments, ensuring communication with stakeholders. * Track physical and financial contract execution, validating deliveries, invoicing, and compliance with SLAs (*Service Level Agreements*). * Record and control measurements, service certificates, and invoices in the corporate contract management system. * Identify and report non-conformities, invoice rejections, penalties, and contractual risks, proposing corrective and preventive actions. * Support contract closure, termination, or renewal processes, ensuring fulfillment of clauses and obligations. * Prepare lessons-learned reports and supplier history records for future procurements. * Maintain an updated knowledge base on suppliers, contracts, and best practices, contributing to the unit’s document management. * Monitor the full contract lifecycle—from drafting through to closure—ensuring compliance with contractual clauses, deadlines, and established indicators. * Support negotiation, renewal, and renegotiation processes by providing technical information and analyses to inform decision-making. * Maintain up-to-date contract records, controls, and reports, ensuring traceability, governance, and support for internal and external audits. * Promote communication among involved parties, facilitating alignment between internal departments and suppliers to achieve contractual objectives. * Contribute to the continuous improvement of contract management processes by disseminating best practices, standards, and tools that strengthen the organization’s contractual maturity. **Requirements and Qualifications** * Bachelor’s degree completed in Administration, Production Engineering, or related fields. * Experience in the field. * Intermediate-level Office suite proficiency. * Experience with customer service software and ERP systems. * Ability to analyze reports and general data. * Presentation tools. * Knowledge of Contract Management (contract lifecycle). * Risk Management (identification, assessment, and treatment of risks). * Familiarity with agile methodologies. **Additional Information** * Number of positions: 01 * Selection process stages: Screening, technical challenge, HR interview, and manager interview. (Should any stage change occur, we will notify you in advance.) * For possible use in subsequent processes, this selection process may be applied throughout 2026, provided qualified candidates are available. * Should any change occur in the selection process stages, we will notify you in advance. **BENEFITS:** Caju Card: Meal and food benefits Health Insurance and Life Insurance: Comprehensive care for you Serenamente: 24/7 mental health support including psychotherapy and advisory services (legal, financial, social) TotalPass: Access to gyms and physical activities Birthday Day-Off: Time off to celebrate your special day Childcare Assistance: Support for caring for young children Corporate University: Learning and growth opportunities Annual Leave: Paid leave according to the corporate calendar PPR (Profit-Sharing Plan): Recognition for your performance The **Sesi (Industry Social Service)** and the **Senai (National Industrial Training Service)** are part of the **Fiea System**, which is integrated into a national system composed of 27 state federations and led by the National Confederation of Industry (CNI). We are a company that, for decades, has been transforming lives and building success stories! Our units are located in Maceió/AL and Arapiraca/AL—but the impact of our work transcends borders! Within our team, career opportunities are countless! For example, you could join Sesi’s occupational safety and health team; work in Sesi Senai’s basic and vocational education area; specialize in Technology and Innovation; or even deliver our solutions to companies. If you value **respect**, **truth**, **transparency**, and **customer commitment**, you’ve come to the right place! We are constantly **driven by results**. To achieve this, we must act with **agility** and **simplicity**, continually seeking to **innovate** our **actions**, thereby evolving **together**. Visit our website to learn more about us!