Technical Support Technician

Description

Job Summary: Responsible for first-level support to platforms and users, analyzing operational issues and providing technical support via telephone. Key Highlights: 1. Provide first-level technical support 2. Deliver phone-based support 3. Analyze operational issues Schedule: 05:10\-11:30, 5x1 shift Experience 6 months of experience in the field or related areas Education Completed High School Qualifications Not specified Knowledge Technical training in IT is desirable; basic knowledge of hardware, software, and telephony equipment; familiarity with TCP/IP. Note: Experience may be substituted by education. Responsibilities Responsible for first-level support to the company's platforms and users; analyze operational issues; provide telephone support; understand the technical requirements of requested services; perform duties according to technical service knowledge. Minimum Education: High School (Secondary Education) * Meal Allowance, Transportation Allowance * Medical and Dental Plan * Life Insurance, University Partnership Programs, Gympass, Career Development Plan