Job Summary: You will support the implementation process, ensuring a positive customer experience by monitoring progress, organizing schedules, and managing agendas. Key Highlights: 1. Essential support during implementation to ensure customer satisfaction 2. Schedule and agenda management and organization 3. Direct communication with leaders and project coordination **Main Responsibilities** You will be responsible for supporting the implementation process to ensure a positive customer experience. Your responsibilities include: * Monitoring implementation progress * Structuring and organizing training schedules * Managing the schedules of implementation technicians * Collecting and validating customer feedback on conducted trainings * Communicating potential customer dissatisfaction or anomalies in the process to relevant stakeholders (project leaders and coordinators) * Participating in meetings related to implementation projects **Requirements** * Prior experience in customer service * Knowledge of CRM systems * Strong communication and interpersonal skills * Organizational skills and problem-solving ability * Completed high school education **Benefits** * Meal allowance/food voucher * Transportation allowance * Birthday day off * Wellhub (Gympass) – corporate wellness benefit
João Silva
Indeed · HR
João Silva
Indeed · HR
