Job Summary: Customer service professional focused on sales conversion, responsible for managing the customer experience from initial contact through to loyalty. Key Highlights: 1. Focus on sales conversion and positive customer experience 2. End-to-end customer lifecycle management, from scheduling to after-sales 3. Dynamic environment with multi-channel communication Provide customer service with a focus on **sales conversion**, ensuring a positive experience from the first contact through to closing and retention. Key Responsibilities * Serve customers in person, via WhatsApp, and by phone * Schedule appointments and manage the calendar * Present services/products and answer questions * Convert interactions into sales (sessions, packages, or products) * Conduct follow-up with customers (re-engagement and closing) * Confirm appointments and reduce no-shows * Support after-sales service and customer retention * Maintain front desk organization and service flow Requirements * Completed high school education * Experience in customer service and/or sales * Strong verbal and written communication skills * Proficiency with WhatsApp and systems * Proactive, organized, and results-oriented profile
João Silva
Indeed · HR
João Silva
Indeed · HR
