Support Assistant

Description

Job Summary: Professional to provide technical support to ERP customers in the agribusiness sector, focusing on high-quality service and resolution of complex issues, contributing to customer satisfaction. Key Highlights: 1. Passion for customer service and agribusiness technology 2. Integration into a high-performance team focused on innovation 3. Opportunity to grow within a future Agri Big Tech **Aliare** is among the largest software companies for agribusiness in the country. We were born in agriculture and specialize in delivering technology for managing rural businesses and properties. We stand alongside our customers to make farming happen. We are proud to help build both the present and the future of agribusiness. The **Support Assistant** provides technical support for ERP routine operations to clients in areas requiring deeper expertise in management and agribusiness. If you are this professional—passionate about customer service and eager to join an engaged, high-performance team—this opportunity is for you! **Responsibilities and Duties** * Provide support to customers within your assigned team, addressing support requests ranging from low to high complexity; * Record support interactions and their progress in the management tool, as prescribed by process guidelines; * Ensure and monitor each customer request until its definitive resolution, across all stages—from initiation through to completion of support; * Negotiate timelines for customer requests and solutions with product development teams; * Identify opportunities to improve team and customer training; * Analyze and prioritize requests according to criticality; * Stay updated on system developments within your area of expertise; * Support other team members on specific topics within your knowledge domain; * Focus on customer satisfaction to consistently meet defined SLA targets; * Adhere to company- and departmental management–defined policies; * Attend trainings when requested; * Contribute to the creation and maintenance of knowledge base articles; * Perform other duties related to your role and/or as directed by your immediate leadership. **Requirements and Qualifications** * Currently pursuing a degree in Administration, Information Systems, Computer Science, Software Engineering, or related fields; * Proficiency with the **Microsoft Office Suite**; * Strong communication skills; * Proactivity; * Curiosity about new knowledge; **What Could Set You Apart?** * Experience in customer service; * Experience with ERP systems; * Experience in technical support; * IT knowledge: Operating Systems, Applications, Networks, and Microsoft Office Suite; * In our team, asking questions becomes a fundamental factor for effective service; * Knowledge of agribusiness; * Advanced knowledge of administrative, financial, accounting, and similar processes; **Additional Information** **What Does Aliare Offer?!** An integrated and prepared team ready for new challenges, operating with credibility and transparency, aiming for continuous improvement to simplify the work of those who feed the world. Ethics, relationships, achievement, commitment, and innovation remain central to all our actions. National Health Plan; National Dental Plan; Life Insurance; Gympass; Flexible Benefit Card (Meal/Food); Transportation Voucher; Relocation/Home Office Allowance; Corporate University; Education Assistance; Annual Performance-Based Bonus; Referral Bonus; Longevity Bonus; Gift for newborn children of \#Aliados; Exclusive birthday gift; In our offices, you’ll find a great environment—including game rooms, rest areas, fully equipped kitchens, afternoon snacks, and, of course, freshly brewed coffee. We are a technology ecosystem united by one mission: ***to simplify the work of those who feed the world!*** And what does that mean? That through **innovation, technology, and people passionate about what they do**, we are transcending boundaries and shaping the agribusiness of the future. **We will become Brazil’s first Agri Big Tech!** To achieve this, we’re bringing together true **\#Aliados** to walk this path of achievements with us. Here, we **value diverse ideas**, because that’s how we generate **unique results**. We seek individuals willing to embrace **our Aliare Way of Being**. Feeling curious about our culture and day-to-day life? Check out a *spoiler* of what awaits you here—the unique Aliverso And there’s more! So far, we’ve achieved: **6** physical offices across Brazil **\+900** employees **\+50%** market share in agricultural input distribution **\+65,000** users **\+5,000** establishments Operations in **22 states + DF** #### **Don’t waste time—join our Aliverso!**