IT Internship

Description

Job Summary: IT internship for Level 1 support, focusing on agile user support, incident triage, remote support, and physical infrastructure, with an emphasis on learning and collaboration. Key Highlights: 1. First point of contact and agile support for users 2. Remote support and assistance with physical infrastructure 3. Opportunity for learning and development in IT Opportunity: IT Internship \- Level 1 Support We are seeking a proactive IT student with a problem-solving mindset and excellent customer service skills to join our technology team at **Rede MaterDei de Saúde \- Contorno Unit**! Your Main Responsibilities: * **Level 1 Support:** Serve as the first point of contact for users, ensuring agile and courteous service. * **Incident Triage:** Classify and prioritize requests in the system, routing them appropriately. * **Remote Support:** Assist in resolving software, access, and configuration issues remotely. * **Physical Infrastructure:** Assist with equipment relocation, cable management, and peripheral installation (monitors, keyboards, printers). * **Documentation:** Generate department performance reports and update the knowledge base. * **General Support:** Collaborate on other activities relevant to the internship learning routine. Requirements: * Currently enrolled in a Bachelor's or Technical program in: **Systems Analysis and Development, Computer Networks, Computer Science**, or related fields. * Basic knowledge of hardware and operating systems (Windows). * Strong written and verbal communication skills. * Organized and eager to learn. Compensation: starting at R$1\.000,00 per month Benefits: * Life insurance * Transportation allowance Work Location: On-site