[CGR] Network and Systems Analyst

Description

Job Summary: Support and evolve network and system environments, ensuring service stability and performance through monitoring, configuration, and incident resolution. Key Highlights: 1. Support and evolve network and system environments. 2. Monitor, configure, and resolve incidents to ensure stability. 3. Contribute to service continuity and quality. **Support and evolve network and system environments, ensuring service stability and performance!** If you have an analytical mindset and enjoy working with monitoring, configuration, and incident resolution, this opportunity is for you. As a **Network and Systems Analyst**, you will be responsible for monitoring the network environment, configuring equipment, analyzing incidents, and supporting project implementation—directly contributing to service continuity and quality. We seek a professional with logical reasoning, attention to detail, and the ability to operate effectively in critical scenarios, proposing efficient solutions for the network environment. **Responsibilities and Duties** * **Network Monitoring:** Ensure efficient network monitoring using software tools (SolarWinds, Zabbix, Nagios). * **Equipment Configuration:** Analyze and perform logical configuration of large-scale equipment according to manufacturer specifications and enterprise environment requirements. * **Management of Contracted Services:** Manage contracted service delivery through control and review of reports. * **Network Projects:** Analyze and execute network projects by configuring and certifying equipment in test environments, as well as designing and implementing projects. * **Customer Configuration:** Perform routing configurations for special customers, ensuring alignment with requirements and delivery quality. * **Solution Development:** Analyze and develop solutions that guarantee full functionality of offered services. * **Incident Management:** Analyze and respond to network incidents, documenting resolutions via tickets in the CRM. **Requirements and Qualifications** * Bachelor’s degree in Systems Analysis, Engineering (Computer Science, Telecommunications, Electronics, Control and Automation), Information Systems, or related fields. * Basic networking knowledge: IP concepts, subnet masks, gateways, DNS, VLANs, DHCP, and static/dynamic routing. * Basic knowledge of operating systems (Linux and Windows). * Familiarity with GPON and FTTH networks. * Ability to interpret graphs (basic mathematics). * Basic knowledge of open-frequency links and wireless networks. * Basic network troubleshooting skills (ping, traceroute, nslookup). **Behavioral Competencies:** * **Analytical Ability:** Skill to interpret data, identify root causes of failures, and propose solutions. * **Logical Reasoning:** Structured thinking for solving technical problems. * **Decision-Making:** Confidence and agility when responding to incidents. * **Attention to Detail:** Precision in configuration, analysis, and execution of tasks. * **Proactivity:** Anticipating and addressing issues before they escalate. * **Technical Communication:** Clarity in documentation and interaction with involved teams and departments. * **Teamwork:** Collaboration with technical teams to ensure service stability. **Additional Information** **Working Hours:** * Monday to Friday, 9:00 AM to 7:00 PM; * Saturday on a rotating shift schedule. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Internet plan discounts; * Transportation Allowance; * Life insurance; * Daycare Assistance; * Assistance for dependents with disabilities; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have established a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure delivering **fiber-optic internet**, **landline telephony**, **cable TV**, **security**, and **digital transformation** services—serving over 120 locations and connecting more than 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **20 largest in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.