Processing Agent

Description

Job Summary: We are seeking a remote Processing Agent (customer service + technical) for Visa and Education services—organized, detail-oriented, experienced in handling processes and challenges, providing customer support and assisting with visa applications. Key Highlights: 1. Remote work focused on visa and immigration consulting for Canada 2. Customer support, document review, and form completion 3. Opportunity for organized and proactive professionals **About Immi** Founded in 2012, Immi is a pioneer in visa and immigration consulting services for Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success in each process. **Job Description** We are looking for a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education department—a professional who is organized, detail-oriented, and enjoys managing processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process, and subsequently outline application stages; * Provide customer support via email and phone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary document review and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing customer folders; * Support the manager in defining the optimal application strategy for each client’s case; * Prepare application materials, such as checklists, questionnaires, homework assignments, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions related to process/department KPIs; * Participate in company-organized alignments and training sessions; **Requirements:** * Completed bachelor’s degree (Tourism, Business Administration, International Relations, or related fields); * Experience in customer relationship management; * Proven proficiency in Microsoft Office suite; * Clear and concise communication skills (verbal and written); * Familiarity with Google Workspace (Docs, Sheets, Slides); * Experience using CRM systems; * Document analysis experience is a plus; * Intermediate English proficiency preferred; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in teams; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT (Consolidation of Labor Laws) Workload: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal or food allowance ($28\.99 per working day of the month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Question(s): * Do you have PROVEN experience in public/customer service? * Do you have PROVEN experience analyzing, organizing, and processing visa applications? * Do you have a personal computer and an appropriate space for remote work? Education: * Bachelor’s degree completed (Mandatory) Work Location: Remote