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Female Optical Fiber Technician - São João da Boa Vista

**VP:** Engineering and Customer Services **Directorate:** Interior SP Customer Services **Work Location:** São João da Boa Vista To ensure our customers have the best possible experience with our services, we have the Engineering and Customer Services team. The Engineering team is responsible for researching new technologies, planning Telefônica's network, and driving technological expansion of our products and infrastructure. The Customer Services team ensures fast, high-quality repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company's technological evolution, increasing network capacity. Want to join this team? **Then come join us!** **Responsibilities and duties** * On-site monitoring of field service interventions with maintenance providers on Vivo's optical networks, ensuring quick, high-quality service with minimal customer impact; * Keep Vivo service management records properly updated with information about field events and actions taken; * Minimize network downtime to improve customer experience; * Inspect service deliveries, repairs, and installations; * Conduct field inspections and manage feedback processes through control systems and e\-mails; * Monitor service deliveries for large clients with DWDM and other telecom operators; * Personally validate pending issues and requirements identified by Vivo management or service providers; * Handle internal requests (circuit deployments) and external ones (swaps with other operators); * Participate in periodic meetings with EPSs and Vivo network management, addressing operational issues and needs; * Must be comfortable interacting with other operators, highway concessionaires, and other stakeholders; * Maintenance of external cable networks, including working at heights; * Preparation and maintenance of external splices; * Maintenance and securing of network mounting components on poles; * Testing and splicing of optical fibers. **Requirements and qualifications** * Completed High School education; * Valid and active Driver's License \- **Category B;** * Prior experience and skills in field inspection work desirable; * Good interpersonal skills; * Team-oriented mindset; * Commitment; * Willingness to learn and grow individually; * Basic knowledge of working at heights and near electrical and telecom networks, as well as familiarity with optical network equipment and instruments (OTDR, Power Meter, fiber identifier) is desirable; * Availability for short trips and a 6X1 work schedule. **Additional information** Here’s what we offer you: At Vivo, we go to great lengths to support and value our employees. Our benefits are not only excellent—they’re flexible. * Choose the ideal benefits for you and your dependents on a digital platform offering multiple categories such as Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical, Dental, and Life Insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for an annual Bonus or PPR; * Plan for your future with our Private Pension plan; * Have children? Receive a subsidy to help cover school, daycare, or babysitter expenses; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions, discounted certifications, and online courses; * Accelerate your career through our Internal Recruitment Program, in Brazil or abroad—after all, we operate in over 17 countries! \#VivoMyCareer * Access various initiatives to enhance your physical, emotional, and social well-being! We offer \#VivoWellbeing, encouraging our team to adopt healthy habits and improve quality of life, including access to nutritionists, psychologists, social services, telemedicine, and more! **\#JoinVivo** We are a company within the Telefônica Group, a leader in telecommunications in Brazil. We operate with the purpose of **Digitizing to Bring Closer** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choices for our customers, putting them in control of their digital lives with security and reliability—all with the quality that only Vivo can deliver. To make this possible, we lead a digital transformation process, revolutionizing our company from within. We have implemented agile methodologies throughout the organization, connecting ourselves with the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that fosters creativity, drives innovation, and increases engagement. We believe that diversity in people, experiences, cultures, behaviors, skills, and attitudes is a key differentiator, reflecting the society in which we live. We maintain a strong internal program based on pillars of Gender, LGBTI\+, Race, PwD, and 50\+ to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation,** providing space for everyone, supporting and embracing differences. We believe that delivering the best customer experience begins with providing a great experience for our employees. **\#JoinVivo**

Prç. da Catedral, s/n - Centro, São João da Boa Vista - SP, 13870-009, Brazil

Negotiable Salary