Description: * Completed high school; * Proficiency in LIBRAS (Brazilian Sign Language); * Sales and customer service techniques; * Customer negotiation and retention techniques, including prospecting; * Knowledge of MS Office Suite (Word, Excel, PowerPoint); * Proficiency with formulas to facilitate spreadsheet filling and analysis; * Data analysis and manipulation, resulting in actionable information. The following will be considered advantageous: * Six months of experience in the field; * Basic knowledge of the Brazilian Consumer Protection Code; * Alignment with Brisanet Group’s organizational identity; * Preparation of reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Active participation in organizational meetings and commitments, as requested; * Use of individual and collective safety equipment, when required; * Execution of additional duties related to the position, according to departmental needs and leadership direction; * Provision of virtual customer support via chat to resolve inquiries regarding products and/or services offered; * Guidance on financial matters, payment due dates, negotiations, and similar topics; * Guidance on service orders; * Customer service and support via video calls using Brazilian Sign Language (LIBRAS); * Receiving and providing support services to customers; * Promotion and sales of services, including follow-up on stalled sales; * Working with customers whose status is closed. 2512190202551927088