Network Technology Analyst (1)

Description

Job Summary: The candidate will be responsible for Level 2/Level 3 technical support, incident, problem, and change management, working with routing, networking, servers, and traffic analysis to optimize and ensure network availability. Key Highlights: 1. Providing Level 2 and Level 3 technical support, focusing on backbone and IP routing. 2. Opportunity to propose improvements to departmental routines and processes. 3. Actively participating in resolving high-complexity problems. Description: * Completed high school education; * Proficiency in Level 2 technical support and in incident, problem, and change management tools and processes; * Knowledge of routing, networking, and servers; logical network configuration; and network problem analysis; * Proficiency in networking technologies and protocols, and network design. Preferred Qualifications: * Currently pursuing a bachelor's degree; * Proficiency in server configuration and networking (protocols); * Familiarity with Google tools (Sheets, Docs) and network security; * Technical English; * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Maintaining departmental performance indicators; * Actively participating in organizational meetings and commitments when required; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines to optimize departmental operations; * Using personal and collective protective equipment when necessary; * Performing other duties related to the position, as required by departmental needs and leadership direction; * Receiving and handling Level 3 technical support tickets, focusing on logical aspects of backbone, IP routing, and network traffic; * Executing periodic compliance processes (e.g., access validation, directory validation, etc.); * Conducting connectivity tests; * Analyzing logical backbone and network link issues, performing tests, and identifying solutions to ensure network availability and quality; * Collaborating with other support levels to ensure network availability and quality; * Performing logical configurations on servers, firewall rules, routers, and equipment; * Conducting traffic capacity studies and analyses; * Performing network programming and logical configuration; * Actively participating in crisis rooms affecting business operations; * Analyzing network traffic availability and quality; * Performing configurations to ensure network traffic; * Handling mission-critical incidents; * Creating and maintaining up-to-date technical procedures and knowledge base; * Establishing standards, policies, and procedures for networks; * Planning, implementing, verifying, and resolving logical network issues of high complexity across various vendors and mobility infrastructures. 2512250202491934721