We are looking for a **Technical Support Analyst** to monitor services provided to corporate clients (B2B, ISP, and B2G) and to support corporate clients (B2B, ISP, and B2G), addressing technical issues and inquiries related to the services delivered. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership guidance. * Monitor services provided to corporate clients (B2B, ISP, and B2G); * Identify initial issues through system alerts; * Make first contact with the client to assess possible failures in their internal network or Brisanet’s network and escalate to support teams for issue resolution; * Support corporate clients (B2B, ISP, and B2G), resolving technical issues and answering questions regarding the services delivered; * Resolve and track tickets opened for support teams; on-site technical assistance may be required; * Schedule and monitor installations; * Monitor incidents and problems; * Escalate support requests; * Provide timely information regarding network outages and status. **Requirements and Qualifications** * Level I \- Undergraduate degree in progress; * Levels II and III \- Completed undergraduate degree with 2 years of experience in the field; * Basic computer literacy. **Preferred Qualifications** * Familiarity with Google tools (Sheets, Docs) and customer service techniques; * Basic knowledge of computer networks; * Cisco and MikroTik certifications; * Driver’s license \- Category AB. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical workplace — you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to digital transformation in Brazil.