160 Help Desk It Support in Rio Grande do Norte lowest at $2080.0+

Gate Agent | CCTV Monitoring64879252611458120

Description: * Completed high school education; * Basic computer skills; * Knowledge of access control tools. The following will be considered as advantages: * 6 months of experience in the field; * Customer service techniques. Other requirements: * Driver's license categories B and A. * Embody the organizational identity of Brisanet Group; * Actively participate in meetings and organizational commitments, when requested; * Use individual and collective safety equipment, when necessary; * Perform other activities related to the position, according to area needs and leadership direction; * Control, receive, and guide access for people and vehicles, observing traffic flow (speed), cargo, materials, and equipment, registering accesses in the system when necessary; * Safeguard company assets by controlling entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter related to access points to company establishments; * Observe behavior and movement of people to prevent losses, fires, accidents, and other abnormalities; * Identify and report to supervision the need for maintenance and repairs of the company’s external physical structure; * Control access flow for heavy cargo vehicles entering the company, when necessary; * Monitor and guide proper vehicle parking within company premises. 2512210202551931208

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Gate Agent (1)

Description: * High school diploma; * Basic computer skills; * Knowledge of access control tools. The following will be considered advantageous: * 6 months of experience in the field; * Customer service techniques. Other requirements: * Driver's license categories B and A. * Embody the organizational identity of Brisanet Group; * Actively participate in organizational meetings and commitments, when requested; * Use personal and collective safety equipment, when necessary; * Perform other related duties as required by departmental needs and leadership direction; * Control, receive, and guide access for people and vehicles, monitoring traffic flow (speed), cargo, materials, and equipment, and registering access in the system, when necessary; * Safeguard company assets by controlling the entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter related to access points of company facilities; * Monitor behavior and movement of people to prevent losses, fires, accidents, and other irregularities; * Identify and report to supervision the need for maintenance and repairs of the company’s external physical infrastructure; * Control access flow for heavy cargo vehicles entering the company, when necessary; * Monitor and guide proper vehicle parking within company premises. 2512210202551931210

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Product Assistant | Products64878366140163122

Indeed

Product Assistant | Products

We are looking for a **Product Assistant** to support the team in managing delivery deadlines, tracking and aligning activities, supporting product development and project monitoring, and executing product engagement initiatives for the sales, marketing, support, installation, retention, and other customer service teams. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when necessary; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Maintain contact with partners for operational discussions; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis for low-to-medium-complexity products; * Support planning activities and backlog prioritization based on impact/effort/innovation analysis for high-complexity products; * Execute product engagement initiatives for the sales, marketing, support, installation, retention, and other customer service teams; * Develop and implement roadmaps for low-to-medium-complexity products; * Support the development of roadmaps for high-complexity products; * Monitor order production and deliveries with suppliers; * Support the team in managing delivery deadlines, tracking and aligning activities; * Monitor product performance and develop action plans to improve it; * Support product development and project monitoring. **Requirements and Qualifications** * Completed high school education; * Proficiency in Google tools (Sheets, Docs). **Preferred qualifications:** * Currently pursuing a bachelor’s degree in Administration, Marketing, Commercial Management, Production Engineering, Computer Engineering, or Computer Science; * Minimum 6 months’ experience in project and process management; * Knowledge of agile methodologies, requirements analysis, product management, and pricing techniques and strategies; * Driver’s license — Category B. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical organizational structure — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from the interior to state capitals**, actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Facility Security Leader | CCTV Monitoring64878365760770123

Indeed

Facility Security Leader | CCTV Monitoring

Description: * High school diploma; * One year of experience in the field; * Basic computer skills, knowledge of surveillance and monitoring techniques, and Google tools (Sheets, Docs). The following will be considered advantageous: * Completed or ongoing undergraduate degree. * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other duties related to the position according to departmental needs and leadership direction; * Supporting Supervision in developing security plans and risk analyses; * Supervising compliance and quality of technical and safety procedures performed by subordinate teams; * Guiding teams in cases of abnormalities identified during monitoring; * Maintaining contact with departments to address abnormalities related to facility security; * Monitoring and supporting requests from the CCTV Monitoring and Front Desk teams; * Overseeing services provided by third-party facility security companies. 2512210202551931207

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator (4)64878365728642124

Indeed

Customer Service Operator (4)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, plus knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Embracing the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental performance indicators when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction; CSC * Handling customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service recommendations—applying empathy, active listening, and problem-solving; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate support levels; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Performing debt collection and negotiation activities, offering alternatives and clarifying financial questions; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conducting customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer base loyalty, and conducting surveys when necessary; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. 2512210202551931230

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Representative (3)64878365712385125

Indeed

Customer Service Representative (3)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, plus knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and basic mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexibility regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Actively participating in organizational meetings and commitments upon request; * Using individual and collective safety equipment when required; * Performing other duties related to the position according to departmental needs and leadership direction; CSC * Providing customer service via the Customer Service Center (CSC), focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., lack of service access, service instability, equipment configuration, system failures), and escalating complex cases to appropriate support levels; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. COLLECTION * Conducting debt collection and negotiation activities, offering alternatives and clarifying financial questions; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. REVENUE GENERATION * Performing customer service procedures focused on post-sales, revenue generation, renewal, and customer base loyalty—and conducting surveys when necessary; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. 2512210202551931229

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

IT Assistant | Service Desk64878035603330126

Indeed

IT Assistant | Service Desk

Description: * Computer networks; * Operating systems; * Linux and Windows; * Technical English. The following will be considered as advantages: * Network security; * Google tools (Sheets, Docs); * Embracing the organizational identity of Brisanet Group; * Actively participating in organizational meetings and commitments, when requested; * Updating area indicators, when necessary; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment, when required; * Performing other related duties as needed by the department and as directed by leadership; * Providing technical support to users for technical issues related to telephony, network, and/or internal systems; * Providing information and clarifications to users; * Receiving issues, recording incident details, and forwarding them to the department with the greatest expertise regarding the request, when necessary; * Monitoring the entire service lifecycle from initiation to resolution to ensure the issue is resolved. 2512200202551928986

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Technical Support Operator64877870497795127

Indeed

Technical Support Operator

Description: * High school diploma; * Basic knowledge of computer networks; * Skills in customer service techniques; * Proficiency in typing and grammar; * Google tools (Sheets, Docs); * MS Office suite (Word, Excel, PowerPoint). * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Conduct proactive or reactive contact with customers via telephone and/or virtual channels (e.g., chat) to resolve technical questions regarding provided services; * Resolve technical issues related to provided services; * Guide customers on issues such as instability, lack of connectivity, TV without connection, landline telephone problems, questions about WI\-FI, routers, switches, among others. 2512200202551929005

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Technical Support Analyst64877870514050128

Indeed

Technical Support Analyst

Description: * Level I \- Currently pursuing a bachelor's degree; * Levels II and III \- Completed bachelor's degree with 2 years of experience in the field; * Basic computer skills. The following will be considered advantageous: * Knowledge of Google tools (Sheets, Docs) and customer service techniques; * Basic understanding of computer networks; * Cisco and MikroTik certifications; * Driver's license \- Category AB; * Embracing the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental performance indicators; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines, aiming to optimize departmental operations; * Using personal and collective safety equipment when required; * Performing other duties related to the position, as needed by the department and under leadership direction. * Monitoring services provided to corporate clients (B2B, ISP, and B2G); * Identifying initial issues through system alerts; * Making first contact with the client to assess potential failures in the internal network or Brisanet’s network, and directing cases to support teams for problem resolution; * Supporting corporate clients (B2B, ISP, and B2G) by resolving technical issues and answering questions regarding provided services; * Resolving and tracking tickets assigned to support teams; on-site technical assistance may be provided when necessary; * Scheduling and monitoring installations; * Monitoring incidents and problems; * Escalating support requests; * Providing timely information about network outages and status. 2512200202551929012

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Assistant64859578273667129

Indeed

Operations Support Assistant

Description: * High school diploma; * Basic computer skills; * Basic customer service knowledge; * Understanding of FTTH; * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge. The following will be considered advantageous: * Google tools (Sheets, Docs); * Familiarity with field service, release, and collection department processes; * Knowledge of Brisanet systems’ operational levels; * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other duties related to the position, according to area needs and leadership direction; * Responding to field team requests via voice or text queue; * Providing technical guidance to field teams; * Conducting remote tests for updates, configurations, and other tests; * Opening external service tickets; * Receiving and analyzing captured geolocations; * Mapping boxes for customer service; * Activating customers when necessary; * Auditing registration of new sales when necessary. 2512180202551924716

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Supervisor648590475806731210

Indeed

Operations Support Supervisor

Description: * Intermediate Microsoft Office skills; * Call center processes; * Crisis management; * 3 years of experience in the field and 6 months as a process leader; * Currently pursuing a bachelor’s degree. The following will be considered advantageous: * Basic understanding of reading and identifying corporate documents, including articles of incorporation; * Google tools (Sheets, Docs); * Currently pursuing a bachelor’s degree; * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promoting and internalizing the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitoring and analyzing departmental performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that enhance productivity and performance in departmental activities; * Supporting audit processes when required; * Preparing and presenting reports, forms, spreadsheets, or documents to leadership as requested; * Participating in the definition of the department’s strategic and budgetary planning, when requested; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment when required; * Performing additional duties related to the position, according to departmental needs and leadership direction; * Supervising team productivity, compliance, and quality of executed procedures; * Supervising service-level agreement (SLA) adherence for customer support; * Ensuring the team has all necessary equipment and resources to perform its activities; * Ensuring impartiality and accuracy in calculating employee commissions and productivity metrics. 2512190202551927091

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Operator | Operations Support648590475495691211

Indeed

Operations Support Operator | Operations Support

Description: * High school diploma; * Customer service experience; * Basic knowledge of telecommunications; * Communication skills; * Ability to follow departmental processes. The following will be considered as advantages: * Communication; * Customer focus; * Negotiation; * Resilience; * Diligence; * Embodying Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental metrics when required; * Actively participating in organizational meetings and commitments upon request; * Using individual and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Providing customer service through the Olos system, including verification of personal data, address, and schedule availability; * Recording each customer contact in the Revan and Yoda systems; * Clarifying customer inquiries when necessary; * Collecting customer information—such as phone number and new address—for database updates, if required. In cases of service cancellation, transferring the call to the responsible department and recording cancellation details in the Revan or Yoda system. 2512190202551927100

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Corporate Project Implementation Assistant648588734062091212

Indeed

Corporate Project Implementation Assistant

Description: * High school diploma. The following will be considered as advantages: * Currently pursuing a bachelor's degree in Business Administration, Information Technology, or a related field; * Project management certifications; * One year of internship/apprenticeship experience. * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental metrics when necessary; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective safety equipment when required; * Perform other duties related to the position according to departmental needs and leadership direction; * Maintain effective communication with all internal teams involved, including development, technical support, and field teams, ensuring efficient collaboration; * Provide technical support and pre-implementation consulting to ensure products or services meet customers' specific requirements; * Generate periodic implementation status reports, highlighting achievements, challenges, and areas for improvement; * Perform basic configurations of the customer's WAN network; * Stay updated on industry trends to optimize job-related activities. 2512180202551924732

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Logistics Assistant

Description: * High school diploma; * Google tools (Sheets, Docs); * Basic knowledge of Materials Planning and Control. The following will be considered an advantage: * Bachelor’s degree completed or in progress in Logistics, IT, or related fields; * 6 months of experience in the field; Inventory Management; * Inventory turnover; * Inventory obsolescence; * Microsoft Office Suite; * ERP SAP. * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Supporting the definition of planning parameters for each item; * Supporting departments in developing their procurement plans and/or item requirements; * Supporting the consolidation and analysis of departmental planning; * Supporting the identification of purchasing, transfer, or reallocation needs for items; * Supporting purchase scheduling, aligning required actions with the Procurement Department; * Supporting the development of short-, medium-, and long-term planning; * Supporting problem-solving and resolution of planning issues and/or errors; * Analyzing minimum inventory levels; * Supporting the assessment of monthly and annual item requirements; * Supporting the evaluation of desired inventory levels and contributing to improving the company’s inventory policy. 2512180202551924735

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Operator648471472573471214

Indeed

Fiber Optic Maintenance Operator

We are looking for a **Fiber Optic Maintenance Operator** to perform activities related to maintaining our optical fiber network, conducting vehicle inspections prior to commencing operations, identifying the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes—and handling G-PON network equipment in data center racks. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain vehicles in compliance with processes defined by the Fleet Management Department, ensuring proper operation; * Implement workplace safety procedures, including Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Conduct vehicle inspections before starting operations to identify the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes; * Continuously use daily demand management systems, such as Preliminary Risk Analysis (PRA), among others; * Handle electronic equipment, including power meters, fusion splicers, OTDRs, etc.; * Perform optical fiber cable laying, fusion splicing, and connectorization; * Conduct OTDR testing to locate potential failure points in the fiber; * Assemble distribution and optical termination structures (e.g., ODFs, IDF, PTOs); * Handle G-PON network equipment in data center racks; * Manage inventory and storage of consumables under one’s responsibility. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license category “B” and defensive driving certification. **Preferred qualifications:** * Six months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media—twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented organizational structure—meaning you are the protagonist of your own career! * Meal benefits (headquarters via cafeteria; branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent support allowance for persons with disabilities (PCD); * Payroll-deductible loans (available after six months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly robust growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operational Support Leader648466614529291215

Indeed

Operational Support Leader

We are looking for an **Operational Support Leader** to oversee the productivity and quality of procedures executed by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track service-level agreements (SLAs). Monitor customer mapping. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use personal and collective protective equipment when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Ensure the team has all necessary equipment and resources to carry out activities; * Monitor team productivity and the quality of procedures executed; * Monitor the waiting queue for service requests opened by field service teams; * Monitor regional demand and allocate tasks to the team according to route confirmation requirements; * Track externally generated service requests; * Monitor service-level agreements (SLAs); * Monitor customer mapping; * Maintain communication with the Collections Department regarding customer identification for accounts in arrears, if necessary; * Address customer complaints received through service channels and the ombudsman office; * Update information used for calculating team commissions/ productivity. **Requirements and Qualifications** * Completed high school education; * 1 year of experience in the field; * Basic Microsoft Office proficiency; * Data analysis skills; * Understanding of FTTH (Fiber to the Home); * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge; * Understanding of call center processes. **Preferred qualifications:** * Google Workspace tools (Sheets, Docs); * Familiarity with Field Services, Release, and Retrieval department processes; * Knowledge of Brisanet system functionality levels. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small city in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Carpentry Assistant

We are looking for a **Carpentry Assistant** to perform carpentry tasks. Study the piece to be fabricated, analyzing the drawing\-model, specifications, or other instructions, to establish the work sequence. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, when requested; * Use individual and collective safety equipment, as required; * Perform basic carpentry tasks; * Carry out auxiliary carpentry tasks; * Support cutting of parts according to measurements; * Support handling of parts during fabrication; * Load, unload, and transport materials; * Prepare and transport materials, tools, devices, or any components, cleaning and organizing them according to instructions; * Remove debris, rubble, and discarded materials from the site; * Maintain the worksite clean. **Requirements and Qualifications** * Completed elementary education; * Basic understanding of measurements. **Preferred qualifications:** * Completed or ongoing secondary education; * Knowledge in the field of carpentry; * Driver’s license category A or AB and defensive driving certification. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent with Disability allowance; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Telecommunications Assistant | Fixed-Line Telephony648454551934731217

Indeed

Telecommunications Assistant | Fixed-Line Telephony

We are looking for a **Telecommunications Assistant** to monitor and provide support for voice, LTE/5G control platforms. Provide support for configurations of routes, extensions, cities, services, and other logic rules related to voice, LTE/5G services. Conduct detailed traffic analysis. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Populate area-specific KPIs when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as required by the department and leadership direction; * Monitor and provide support for voice, data, LTE/5G platforms; * Provide support for route, extension, and network configuration setups, and other logic rules related to voice services; * Monitor radiofrequency planning and coverage studies (using drive-test and network planning software) for areas to be served by LTE/5G technologies; * Monitor detailed traffic analysis; * Monitor discrepancies identified in CDR inter-carrier billing reconciliations; * Reconcile and analyze disputes; * Verify debits and/or credits resulting from network usage and follow up on appropriate resolutions; * Maintain contact with support teams of other operators to resolve issues; * Handle fixed-line number portability procedures; * Receive port-in or port-out requests, forward them, and track the process in the Brazilian Telecommunications Association’s portability system; provide line activation or deactivation through Brisanet’s Customer Support department; * Monitor and provide support for OSS (Operations Support Systems) and BSS (Business Support Systems), RAN (Radio Access Network), and Core Network services. **Requirements and Qualifications** * Completed Technical Course in Information Technology; * Basic Computer Skills; * Fundamentals of computer systems and networks; * Programming and networking logic; * Google Earth. **Preferred qualifications:** * Pursuing a Bachelor’s degree in Computer Science, Information Systems, or related fields. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the state of Ceará. We were founded with the goal of **providing high-quality, affordable internet access to smaller towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Purchaser

We are looking for a **Purchaser** to conduct quotations and negotiations for products and/or services. Collect data, quotations, and orders for system entry. Perform technical analysis of products, tax burden, taxes, and interest rates. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Use individual and collective safety equipment when required; * Assess procurement demands and prioritize purchase requests to meet client department needs; * Strictly follow all stages of the procurement process (quotations, negotiations, supplier registration, documentation, supplier verification, process digitization, follow-up, etc.); * Adhere to guidelines established by the Procurement Policy; * Select optimal suppliers based on market reputation, pricing, delivery timelines, service capacity, and product quality (open bidding); * Negotiate with suppliers to secure the best terms for the company; * Maintain strong relationships with suppliers to achieve optimal negotiation outcomes for the company; * Propose improvements to the procurement process; * Comply with all internal company procedures, including the Code of Ethics; * Execute actions defined in the company’s Supply Chain and corporate strategy to ensure achievement of goals; * Guide and support assistants in performing their tasks; * Provide procurement-related support to management and other company departments; * Commit to self-development, continuously improving aspects highlighted in evaluations and feedback from immediate supervisors; * Complete procurement department reports; * Monitor production, compliance, and quality of technical procedures performed by subordinate teams. **Requirements and Qualifications** * Bachelor’s degree in Administration, Economics, Accounting, or related fields; * Knowledge of basic finance and taxation concepts; * Negotiation techniques; * Postgraduate degree in Project Management; * Proficiency with Google tools (Sheets, Docs). **Preferred qualifications:** * **Level I** – 1 year of experience in the field; * **Level II** – 2 years of experience in the role; * **Level III** – 3 years of experience in the role; * Familiarity with Google tools (Sheets, Docs); * Basic knowledge of Cost Analysis and Taxation; * Basic English proficiency. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A flat and hierarchical structure — meaning you are the protagonist of your own career! * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Security Guard

We are looking for a **Security Guard** to control, receive, and guide the access of people, vehicles, cargo, materials, and equipment; safeguard company assets by monitoring the entry and exit of people, vehicles, cargo, materials, and equipment; and observe people’s behavior and movement to prevent losses, fires, accidents, and other irregularities. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective protective equipment whenever necessary; * Perform additional duties related to the position, as required by departmental needs and leadership direction; * Control, receive, and guide access of people and vehicles—observing traffic flow (speed)—as well as cargo, materials, and equipment, registering access in the system when required; * Safeguard company assets by monitoring the entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter related to access points of company facilities; * Observe people’s behavior and movement to prevent losses, fires, accidents, and other irregularities; * Identify and report to supervision the need for maintenance or repairs to the company’s external physical infrastructure; * Control access flow for heavy-load cargo vehicles entering the company, when required; * Monitor and guide proper vehicle parking within company premises. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of access control tools. **Preferred qualifications:** * Six months of experience in the field; * Customer service techniques. **Additional requirements:** * Driver’s license categories B and A. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deducted loan (available after six months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the goal of **providing high-quality, affordable internet to smaller towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Telecommunications Assistant | Networks and Technology648437461509141220

Indeed

Telecommunications Assistant | Networks and Technology

**Job Description** We are seeking a proactive and analytically minded **Telecommunications Assistant**, fully covering mobile and fixed telephony areas to monitor and provide technical support for all platforms and services, serving as the escalation point for internal customers and technical teams. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when necessary; * Actively participate in organizational meetings and commitments upon request; * Use individual and collective protective equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Monitor and provide support for voice, data, LTE/5G platforms; * Provide support for configuration of routing, extensions, network settings, and other logic rules related to voice services; * Monitor radiofrequency planning and coverage studies for areas (using drive-tests and network planning software) served by LTE/5G technologies; * Monitor detailed traffic analysis; * Monitor discrepancies identified in CDR inter-operator billing reconciliations; * Reconcile and analyze disputes; * Verify charges and/or credits resulting from network usage, following up on appropriate actions; * Maintain contact with support teams of other operators to resolve issues; * Handle fixed-line number portability procedures; * Receive port-in or port-out requests, forward them, and track the process within the Brazilian Telecommunications Association’s portability system; * Coordinate line activation or deactivation with Brisanet’s Customer Support team; * Monitor and provide support for OSS (Operations Support Systems) and BSS (Business Support Systems), RAN (Radio Access Network) infrastructure, and Core Network. **What we seek for this opportunity:** * Completed Technical Course in Information Technology; * Basic Computer Skills; * Fundamentals of computer systems and networks; * Programming and networking logic; * Google Earth. * Availability to work on the 12x36 night shift schedule (7:00 PM to 7:00 AM); **Preferred qualifications:** * Currently pursuing a Bachelor’s degree in Computer Science and Technology, Information Systems, or related fields. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo meal card at branches); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary

Information Technology Assistant645277068225301221

Indeed

Information Technology Assistant

**Job Description** We are looking for an **Information Technology Assistant** to provide technical support to users for technical issues related to equipment. If you are a meticulous professional, who delights your customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#VemSerBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Actively participate in meetings and organizational commitments, when requested; * Update area indicators, when necessary; * Actively participate in meetings and organizational commitments, when requested; * Use individual and collective safety equipment, when necessary; * Perform other related tasks according to the area's needs and leadership guidance; * Provide technical support to users for technical issues related to equipment; * Provide information and clarifications to users; * Receive issues, register occurrence details, forward them to the department with greater expertise on the request, when necessary; * Monitor the service cycle from beginning to end to ensure the issue is resolved. **What we are looking for in this opportunity:** * Computer networks; * Operating systems; * Linux and Windows; * Technical English. **Will be considered a differential:** * Network security; * Google tools (Sheets, Docs). **At the Brisanet Group you will find:** * Work culture that respects and values people; * Internal events addressing diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical environment, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and Branches via Alelo); * Co-payment Health Insurance; * Dental Plan; * Life Insurance; * WellHub (GymPass); * Childcare Assistance; * PCD Dependent Benefit; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.

CE-138, 87 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Project Assistant

**Job Description** We are looking for a **Project Assistant** to support in the planning, monitoring, and control of 5G network deployment projects. Update and organize information in the Sytex tool, assist in communication between technical teams and suppliers, as well as monitor schedules and performance indicators. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let's sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets upon request; * Propose improvements to area routines and processes; * Maintain area performance indicators; * Actively participate in meetings and organizational commitments when requested; * Provide support to employees on matters related to the area; * Use individual and collective safety equipment when necessary; * Assist in the use of the Sytex tool for project management; * Monitor and update activity schedules and statuses; * Support risk analysis and mitigation for projects; * Assist in communication between technical teams, suppliers, and other stakeholders; * Prepare project tracking and performance reports; * Control documentation and records required for 5G network deployment; * Support teams in organizing and prioritizing tasks; * Track requests and pending issues related to project execution. **What we're looking for in this opportunity:** * Basic knowledge of telecommunications networks (experience with 5G networks is desirable); * Familiarity with project management tools; * Intermediate to advanced computer skills (Office suite and Google Workspace). **The following will be considered a plus:** * Completed or ongoing technical or higher education in Telecommunications Engineering, Information Technology, Business Administration, or related fields; * Previous experience supporting or monitoring telecommunications projects; * Basic understanding of mobile network planning and radio frequency; * Knowledge of the Sytex tool for project management. **At Brisanet Group, you will find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A flat and vertical environment, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Assistance; * PCD Dependent Assistance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.

2GF5+86 Aquinópolis, CE, Brazil

Negotiable Salary

Product Analyst | Products643365502805771223

Indeed

Product Analyst | Products

**Job Description** We are looking for a **Product Analyst** to plan activities and prioritize the backlog according to impact/effort/innovation analysis. Maintain communication with other departments, engaging in relevant matters regarding ongoing projects or new proposals. Maintain relationships and negotiations with product partner companies. In addition, participate in defining and monitoring delivery goals, KPIs, and OKRs. If you are a detail-oriented professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to the team's routines and processes; * Update team performance indicators; * Actively participate in meetings and organizational commitments when requested; * Provide support to employees on matters related to the area; * Use individual and collective safety equipment when necessary; * Identify customer and business needs in order to propose new products and improvements; * Develop and execute product roadmaps; * Build and maintain the backlog, incorporating features and requests from all stakeholders, including customer research and analysis; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis; * Analyze and forecast product growth outcomes; * Contribute ideas and suggestions for developing actions that support project execution; * Monitor and create action plans to improve product performance; * Maintain communication with other departments, engaging in issues relevant to ongoing projects or new proposals; * Manage, study, and develop projects; * Define and document requirements, workflows, and processes together with stakeholders and technical teams; * Conduct product engagement activities for sales, marketing, support, installation, retention, and other customer-facing teams; * Understand the product and its roadmap deeply and thoroughly, ensuring its continuous development; * Participate in setting and monitoring delivery targets, KPIs, and OKRs; * Create product launch plans and provide visibility of progress to management; * Conduct market research to understand consumer/market behavior trends; * Establish the product vision based on the essence of the business and stakeholder needs; * Plan strategies for product launches, pricing, and promotions for the franchise network; * Maintain relationships and negotiations with product partner companies. **What we’re looking for in this opportunity:** \- Level I \- Currently pursuing a bachelor's degree; \- Levels II and III \- Completed bachelor's degree; * Six months of experience in the field, which may include internship/apprenticeship experience; * Knowledge of requirements analysis, Google tools (Sheets, Docs), and agile methodologies. **The following will be considered a plus:** * Postgraduate degree in Administration, Marketing, Sales Management, Production Engineering, Computer Engineering, or Computer Science; * Knowledge of project and process management, product management, and pricing techniques and strategies; \- Driver's license \- category B and Defensive Driving. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Assistance; * PCD Dependent Allowance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.

2GF5+86 Aquinópolis, CE, Brazil

Negotiable Salary

Indeed

Inventory Assistant

**Job Description** We are looking for an **Inventory Assistant** to travel to supply warehouses and storerooms. Conduct cyclic and rotational inventories in supply warehouses and storerooms. In addition, perform reconciliation between physical inventory and the system. If you are a careful professional, delight your customers, and have a sense of ownership, Brisanet is the place for you! Let's sail towards the future! **\#VemSerBrisanet** **What will your day-to-day look like?** * Prepare reports, spreadsheets, and presentations. * Perform all Level I activities when necessary; * Provide support to other department employees regarding process questions and first-level issues; * Analyze inventory pending issues after completion of periodic inventories in supply warehouses; * Address inventory discrepancies with other company departments; * Submit requests to departments when necessary; * Assist in monitoring employee timekeeping and attendance. **What we're looking for in this opportunity:** * High school diploma; * Google Tools (Sheets, Docs); * Basic computer skills. **At Grupo Brisanet you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical environment, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Assistance; * PCD Dependent Assistance; * Payroll Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.

2GF5+86 Aquinópolis, CE, Brazil

Negotiable Salary

Administrative Assistant641527770940181225

Indeed

Administrative Assistant

**Description** The Administrative Assistant in the Commercial department will be responsible for recording and controlling commercial agreements, as well as sending them to buyers and suppliers for their awareness, ensuring information accuracy and compliance with established deadlines. Will work in direct contact with buyers and suppliers, providing support to ensure negotiation processes run smoothly. **Responsibilities and duties** Record and update commercial agreements in the company's system; Maintain constant communication with buyers and suppliers to align information and commercial terms; Ensure integrity and reliability of data recorded in ERP systems; Prepare management reports using Office Suite tools; Meet established deadlines and targets, maintaining organization and accuracy in processes. **Requirements and qualifications** Previous experience in administrative or commercial routines; Proficiency in the Office Suite; Knowledge of ERP systems and ability to quickly learn new technologies. Concentration and focus; Aptitude for numerical analysis; Good communication and interpersonal skills; Organization, responsibility, and punctuality; Proactivity in problem-solving and process improvement implementation**.**

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

Negotiable Salary

Indeed

Market Developer

#### **About the position:** We are looking for a Field Service Operator to visit Sales Points, inspect and ensure compliance with contracts at each Sales Point, check service placement, and strategically promote brand dissemination. If you are a meticulous professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let's sail toward the future! \#VemSerBrisanet #### **Main responsibilities:** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Perform other related duties according to area needs and leadership guidance. leadership. #### **Mandatory requirements:** * High school diploma; * 6 months of experience in customer service; * Google Tools (Sheets, Docs); * Basic computer skills; * Customer service techniques; * Sales techniques; * Geographic knowledge. #### **Desirable qualifications (advantageous):** * Geographic knowledge; * Completed or ongoing bachelor’s degree in Administration, Marketing, or related fields; \- Driver's license \- category AB.

2GF5+86 Aquinópolis, CE, Brazil

Negotiable Salary

Electronic Equipment Assistant638230020998431227

Indeed

Electronic Equipment Assistant

**Job Description** We are looking for an **Electronic Equipment Assistant** to control, register, and update movements of hardware, peripherals, and other IT items, ensuring data integrity within the system. Key responsibilities include performing periodic counts, verifying movement documents, organizing inventory, monitoring equipment levels, and preparing control reports. The role also involves conducting audits through counts and verifications to ensure inventory accuracy. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Control, register, and update movements of hardware, peripherals, and other IT items; * Perform other related tasks according to area needs and leadership guidance; * Organize inventory; * Monitor e\-mails; * Conduct audits through counts and verifications to ensure inventory accuracy; * Track machine license changes (Windows, Linux). **What we're looking for in this opportunity:** * High school diploma; * Knowledge in Information Technology; * Basic computer skills. **It will be considered a plus:*** Currently pursuing higher education; * Proficiency in Google tools (Sheets, Docs) and/or Office Suite; * Intermediate computer skills. **At Brisanet Group, you'll find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Assistance; * Payroll Deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Up to 60% discounts at Higher Education Institutions.

CE-138, 87 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary