Agua Nova Engineering Network Job Listings

Fiber Optic Maintenance Leader64860169308033120

Indeed

Fiber Optic Maintenance Leader

We are looking for a **Fiber Optic Maintenance Leader** to receive and assign fiber optic maintenance requests to field teams. Monitor the productivity and quality of procedures performed by teams, and manage open and/or in-progress Service Orders (SOs). If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve service delivery; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective personal protective equipment (PPE) when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Verify that teams have all required materials and/or equipment before beginning activities; * Receive and assign requests (SOs – Service Orders) to field teams; * Monitor team productivity and procedural quality through SO receipt; * Manage open and/or in-progress Service Orders; * Audit SOs after team service completion; * Monitor fiber optic maintenance SLAs; * Monitor routes and idle time via GPS tracking; * Request materials; * Monitor vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Manage onboarding of new teams, including recruitment processes, training, and related activities; * Assess and coordinate team relocations to other cities, if needed; * Address customer complaints received through support channels and the ombudsman office; * Update information used to calculate team productivity; * Perform administrative tasks for field teams. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license category "B" and defensive driving certification; * Proficiency in Google tools (Sheets, Docs), basic computer literacy, and foundational people management concepts. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters: cafeteria; Branches: iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Information Technology Analyst64845445971970121

Indeed

Information Technology Analyst

We are looking for an **Information Technology Analyst** to perform services on local network equipment, including installation and configuration of computers, switches, and network assets. Ensure the proper operation and quality of the company’s internal network so that business activities are not adversely affected. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines with the goal of optimizing departmental operations; * Use personal and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and directed by leadership. **NETWORKS** * Perform services on local network equipment, including installation and configuration of computers, switches, and network assets; * Ensure the proper operation and quality of the company’s internal network so that business activities are not adversely affected; * Ensure that the company’s internal systems remain active, operational, and do not experience downtime; * Monitor servers and machine configurations; * Monitor and maintain the internal network architecture and associated machines; * Monitor and maintain hardware capacity (e.g., servers and network interfaces) and perform capacity planning; * Identify failures in internal systems, generating inputs and requirements for the systems development team; * Engage and oversee third-party technical support when necessary; * Conduct studies and projections for network layout and infrastructure; * Plan and design computer networks; * Select and install basic and supporting software and hardware. **SUPPLIES** * Structure and monitor the IT supplies requisition process, including software; * Monitor the distribution and procurement processes for IT materials; * Identify departmental needs for materials related to new hires and replacements. **MAINTENANCE** * Install and update systems; * Format equipment; * Perform hardware maintenance. **Requirements and Qualifications** * Degree in Computer Networks, Hardware, Computer Architecture, or Networking; * Knowledge of Operating Systems; * Knowledge of Network Infrastructure; * Knowledge of Network Protocols and Services, Network Administration and Management; * Knowledge of Network Security; * Technical English. **Preferred Qualifications:** * Project Management; * Google Tools (Sheets, Docs) **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career! * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-Deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in Ceará state. We were founded with the objective of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Optical Fiber Maintenance Leader64842811057025122

Indeed

Optical Fiber Maintenance Leader

**Job Description** We are looking for an **Optical Fiber Maintenance Leader** to receive and assign optical fiber maintenance requests to field teams, monitor team productivity and the quality of procedures performed by those teams, and manage open and ongoing service orders (SOs). If you are a detail-oriented professional who delights customers and demonstrates strong ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Your typical day will include:** * Embodying the organizational identity of the Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when required; * Using individual and collective personal protective equipment (PPE) when necessary; * Performing other duties related to the position, as needed by the department and directed by leadership; * Verifying that teams have all required materials and/or equipment before beginning activities; \- Receiving and assigning requests (SOs – Service Orders) to field teams; * Monitoring team productivity and procedure quality through SO receipt; * Managing open and ongoing service orders; * Auditing SOs after teams complete services; * Monitoring optical fiber maintenance SLAs; * Monitoring team routes and idle time via GPS tracking; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption for team vehicles, coordinating necessary actions in case of incidents; * Handling onboarding of new teams, including recruitment processes, training, etc.; * Assessing and arranging intercity team relocations as needed; * Addressing customer complaints received through support channels and the ombudsman office; * Updating information for calculating team productivity; * Performing administrative routines for field teams. **What we’re looking for in this opportunity:** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license Class "B" and defensive driving certification; * Proficiency with Google tools (Sheets, Docs), basic computer skills, and foundational people management knowledge. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling. **At the Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Allowance for dependents with disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Up to 60% discounts at higher education institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary

Customer Service Coordinator64322110463490123

Indeed

Customer Service Coordinator

**Description: Apply quickly by email:** **Responsibilities and desired experiences:** **Mandatory Requirements:** Bachelor's degree in Management Processes, Human Resources Management, or related fields; Minimum of 2 years of experience in customer service and client support; Knowledge of performance indicator analysis, Google tools (Sheets, Docs), customer service techniques, process management, and computer networks. **Advantages:** Postgraduate degree in Business Management or related areas; Knowledge of customer journey, Consumer Protection Code, telemarketing operations, LGPD (General Data Protection Law), and RGC (General Regulations for Consumer Rights); Category B driver's license. **Main Responsibilities:** Coordinate customer service operations, ensuring compliance with standards, routines, and department policies; Lead, motivate, and monitor the performance of the customer service team, providing feedback and conducting training; Translate organizational strategies into short- and medium-term action plans; Provide personalized service, focusing on customer satisfaction, issue resolution, and negotiation; Analyze performance indicators and propose process improvements; Maintain communication with other departments to resolve conflicts and enhance customer experience; Prepare performance reports and participate in the department's strategic planning. **Benefits:** Health insurance, Dental insurance, Meal allowance, Life insurance **Working hours:** Business hours - Monday to Friday **Knowledge:** **Education level:** Postgraduate - Indifferent 2510250202201708731

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Administrative Analyst | Corporate Project Maintenance64147181243521124

Indeed

Administrative Analyst | Corporate Project Maintenance

**Job Description** We are looking for an **Administrative Analyst** to conduct production analysis and studies, delivery capacity, and other team results. Provide support for area planning and control. Consolidate material planning demands from the area. Participate in new projects focused on innovation and results. If you are a detail-oriented professional who delights your customers and has a sense of ownership, Brisanet is the place for you! Let’s sail towards the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements for area routines and processes; * Maintain area performance indicators; * Actively participate in meetings and organizational commitments when requested; * Provide support to employees on matters related to the area; * Analyze and propose improvements in operational routines, aiming to optimize department operations; * Use individual and collective safety equipment when necessary; * Perform other related duties according to area needs and leadership direction; * Conduct production analysis and studies, delivery capacity, and other team results; * Guide leaders, supervisors, and coordinators on strategies for improving production and team efficiency; * Support area planning and control; * Consolidate area material planning demands; * Participate in new projects focused on innovation and results; * Build dashboards for performance tracking. **What we are looking for in this opportunity:** * Experience in data management; * Intermediate to advanced skills in Looker Studio; * Proficiency in Google tools – Sheets, Drive, Docs, Email, Forms, etc.; * Data analysis and manipulation resulting in actionable insights for managing results; **An advantage would be:** * Basic knowledge of computer networks; **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deduction Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary

Telecommunications Assistant64147181224579125

Indeed

Telecommunications Assistant

**Job Description** We are looking for a **Telecommunications Assistant** to monitor and provide support for the voice control, LTE/5G platform. Provide support in configuring routes, extensions, cities, services, and other logic rules related to voice, LTE/5G services. Prepare detailed traffic analysis reports. If you are a meticulous professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in meetings and organizational commitments when required; * Use individual and collective safety equipment when necessary; * Perform other related tasks according to area needs and leadership guidance; * Monitor and support voice, data, LTE/5G platforms; * Provide support in configuring routes, extensions, network settings, and other logic rules related to voice services; * Monitor radio frequency planning and coverage studies (via drive\-test and network planning software) for areas served by LTE/5G technologies; * Monitor detailed traffic analysis; * Monitor discrepancies identified in CDR billing reconciliation between operators; * Reconcile and analyze disputes; * Verify debits and/or credits for network usage, following up on appropriate actions; * Maintain contact with support teams from other operators to resolve issues; * Handle fixed-line number portability procedures; * Receive port-in or port-out requests, forward and track the process in the Brazilian Telephony Association's portability system; * Coordinate line activation or deactivation with Brisanet's Customer Support department; * Monitor and support OSS (Operation Support System) and BSS (Business Support System) services, RAN (Radio Access Network), and network CORE. **What we are looking for in this opportunity:** * Completed technical degree in Computer Science; * Knowledge of computer systems and networks; * Programming and networking logic; * Skills in Google Earth and QGIS **Will be considered a plus:** * Pursuing a bachelor's degree in Science and Technology, Information Systems, or related fields. **At Brisanet Group you will find:** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical structure, meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria and branches via Alelo); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * WellHub (GymPass); * IVI (Emotional Support Platform); * Childcare Allowance; * PCD Dependent Allowance; * Payroll Deductible Loan (after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Discounts of up to 60% at Higher Education Institutions.

ROD CE 138, KM 14, S/N - Crioulos, Pereiro - CE, 63460-000, Brazil

Negotiable Salary