Agua Nova Classifieds Website

Operations Support Leader64861351003267120

We are looking for an **Operations Support Leader** to monitor the productivity and quality of procedures performed by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track customer service SLAs. Monitor customer mapping. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership, as requested; * Actively participate in organizational meetings and commitments, when required; * Use individual and collective safety equipment, when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Ensure the team has all necessary equipment and resources to carry out activities; * Monitor the productivity and quality of procedures performed by the team; * Monitor the waiting queue for service requests opened by field service teams; * Monitor regional demand and allocate tasks to the team based on route confirmation requirements; * Monitor external service request openings; * Track customer service SLAs; * Monitor customer mapping; * Maintain communication with the Collections department regarding customer identification contacts in arrears, if necessary; * Address customer complaints received via service channels and ombudsman services; * Update information for calculating team commissioning / productivity. **Requirements and Qualifications** * Completed high school education; * 1 year of experience in the field; * Basic Microsoft Office proficiency; * Data analysis skills; * Understanding of FTTH concepts; * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge; * Understanding of call center processes. **Preferred qualifications:** * Google tools (Sheets, Docs); * Familiarity with Field Services, Release, and Retrieval department processes; * Knowledge of Brisanet system functionality levels. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Supervisor64861350986754121

Indeed

Operations Support Supervisor

We are looking for an **Operations Support Supervisor** to oversee team productivity, compliance, and the quality of procedures performed by the team. Supervise customer service SLAs. Ensure the team has all necessary equipment and resources to carry out activities. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and embed the organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate—when requested—in defining the area’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and per leadership direction; * Supervise team productivity, compliance, and the quality of procedures performed by the team; * Supervise customer service SLAs; * Ensure the team has all necessary equipment and resources to carry out activities; * Ensure impartiality and accuracy in calculating employee commissions and productivity metrics. **Requirements and Qualifications** * Intermediate Microsoft Office proficiency; * Call center processes; * Crisis management; * 3 years of experience in the field and 6 months as a process leader; * Currently pursuing a bachelor’s degree. **Preferred qualifications:** * Basic understanding of reading and identifying corporate documents, including articles of incorporation; * Google Workspace tools (Sheets, Docs); * Currently pursuing a bachelor’s degree. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Dependent Care Assistance for Persons with Disabilities (PCD); * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Collections Coordinator | Customer Receivables64861204583809122

Indeed

Collections Coordinator | Customer Receivables

Description: * Bachelor’s degree in Accounting, Business Administration, or related fields; * 4 years of experience in the field and 1 year as a process or project leader; Customer Relationship and Service Techniques, knowledge of corporate collections processes, collections and retention techniques, and process management. * The following will be considered an advantage: * Postgraduate degree in Financial Management or Business Management; * 1 year of experience in telemarketing operations and retention within the telecommunications segment; * Proficiency with Google Tools (Sheets, Docs); * Embodying Brisanet Group’s organizational identity; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, application of disciplinary measures, and other people management actions; * Promoting and internalizing the organization’s culture (Business, Mission, Vision, Values, and Strategy) among the team; * Monitoring and analyzing departmental performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that enhance productivity and performance in departmental activities; * Supporting audit processes when required; * Preparing and presenting reports, forms, spreadsheets, or documents to leadership as requested; * Participating in the definition of the department’s strategic and budgetary planning when requested; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when necessary; * Performing other duties related to the position, as required by departmental needs and leadership direction; * Translating strategies defined by management and/or executive leadership into short- to medium-term action plans for implementation by teams; * Defining strategies to improve delinquency rates and active customers in the base; * Defining negotiation and discount strategies with minimal impact on company revenue; * Providing personalized customer service, handling complex negotiations when necessary; * Coordinating collections, negotiation, credit reporting, retention, and other related departmental processes. 2512190202551927052

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Sales Leader

We are looking for a **Sales Leader** to monitor and oversee the daily performance of the sales team and/or back office. Monitor the sales process—from quotation to installation—and provide support in resolving pending issues. Oversee processes related to support, corrections, sales cancellations, and quotation retention. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure adherence to departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as required by departmental needs and leadership direction; * Verify that teams have all required materials and/or equipment before commencing activities; * Monitor the productivity and quality of procedures executed by the sales and/or back office teams; * Monitor and track the daily performance of the sales and/or back office teams; * Monitor the sales process—from quotation to installation—and provide support in resolving pending issues; * Oversee processes related to support, corrections, sales cancellations, and quotation retention; * Ensure documents are available and up to date for teams. **Requirements and Qualifications** * Completed high school education; * Minimum 1 year of experience in the field; * Proficiency in Google tools (Sheets, Docs), basic computer skills, customer service techniques, and sales techniques. **Preferred (but not required):** * Completed or ongoing undergraduate degree in Human Resources Management, Commercial Management, Business Administration, or related fields; * Basic knowledge of Human Resources Management. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Profitability Coordinator | Customer Retention and Retention Safeguarding64860588500225124

Indeed

Profitability Coordinator | Customer Retention and Retention Safeguarding

We are looking for a **Profitability Coordinator** to translate strategies defined by management into short- and medium-term action plans, ensuring their execution by teams. Coordinate and monitor activities related to profitability, renewal, and customer retention, contributing to customer retention, churn reduction, and increased company profitability. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reassignment and/or termination requests, and disciplinary measures, among other people management actions; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate—when requested—in defining the area’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the area and directed by leadership; * Translate strategies defined by management into short- and medium-term action plans, ensuring their implementation by teams; * Coordinate and monitor customer base profitability activities, contributing to customer retention, churn reduction, and increased company profitability; * Collaborate with Installation, Repair, Disconnection, and Brisanet Stores teams to identify and maximize opportunities for profitability, customer retention, and loyalty; * Interface with Finance and City Management teams to analyze blocked and canceled customers, identifying commercial, technical, service, and financial opportunities, supporting retention and reconquest strategies; * Manage the customer base with focus on profitability and retention, implementing targeted actions that strengthen relationships and extend customer lifetime. **Requirements and Qualifications** * Completed undergraduate degree in Administration, Marketing, Economics, Engineering, or related fields; * Proven leadership experience, preferably in Telecommunications or Services sectors; * Solid experience in Customer Service (SAC), Profitability, Retention, Loyalty, CRM, and/or Customer Base Management; * Practical experience in team management, training, and development, including feedback delivery and performance evaluation. **Preferred qualifications:** * In-depth knowledge and mastery of key metrics such as Churn Rate, LTV (Lifetime Value), ARPU, and Retention Rate; * Demonstrated ability to translate managerial strategies into short- and medium-term action plans; * Knowledge and systemic understanding of processes impacting profitability (installation, repair, disconnection, and finance); * Ability to consolidate and present management data and reports clearly and objectively to leadership; * Proficiency in Google Workspace tools. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure—i.e., you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Retention Operator

**Description:** High school diploma; Experience with sales techniques and customer service; Customer negotiation and retention techniques; Typing and grammar skills; Basic mathematics; Google tools (Sheets, Docs). Preferred qualifications: Six months of experience in the field; Knowledge of the Consumer Protection Code. Embody the organizational identity of Brisanet Group; Actively participate in meetings and organizational commitments when requested; Use personal and collective safety equipment when necessary; Perform other duties related to the position, as required by departmental needs and leadership direction; Provide telephone and/or virtual (chat-based) customer support to address inquiries regarding products and/or services offered; Initiate or respond to customer contact; Initiate and/or respond to customer contact; Follow retention scripts, guidelines, and procedures, including cancellation reversal processes; Clarify doubts and provide accurate information about products or services; Ensure an optimal customer experience; Propose customized solutions tailored to each customer’s specific needs; Establish relationships based on trust and empathy; 2512190202551927082

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Collections Coordinator | Accounts Receivable – Customers64860256168321126

Indeed

Collections Coordinator | Accounts Receivable – Customers

We are looking for a **Collections Coordinator** to translate strategies defined by management and/or leadership into short- to medium-term action plans for execution by teams. Define strategies to improve delinquency rates and increase the number of active customers in the base. Define negotiation and discount strategies with minimal impact on company revenue. If you are an attentive professional who delights your customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Lead and align your team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promote and internalize the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Participate, when requested, in defining the area’s strategic and budgetary planning; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and per leadership direction; * Translate strategies defined by management and/or leadership into short- to medium-term action plans for execution by teams; * Define strategies to improve delinquency rates and increase the number of active customers in the base;\- Define negotiation and discount strategies with minimal impact on company revenue; * Provide personalized customer service, handling complex negotiations when necessary; * Coordinate collection, negotiation, credit reporting, retention, and other related departmental processes. **Requirements and Qualifications** * Bachelor’s degree in Accounting, Business Administration, or related fields; * Minimum 4 years of experience in the field and 1 year as a process or project leader; * Customer relationship and service techniques; knowledge of corporate collections processes; collection and retention techniques; and process management. **Preferred Qualifications:** * Postgraduate degree in Financial Management or Business Management; * 1 year of experience in telemarketing and retention operations within the telecommunications sector; * Proficiency in Google Tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Leader64860169308033127

Indeed

Fiber Optic Maintenance Leader

We are looking for a **Fiber Optic Maintenance Leader** to receive and assign fiber optic maintenance requests to field teams. Monitor the productivity and quality of procedures performed by teams, and manage open and/or in-progress Service Orders (SOs). If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve service delivery; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective personal protective equipment (PPE) when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Verify that teams have all required materials and/or equipment before beginning activities; * Receive and assign requests (SOs – Service Orders) to field teams; * Monitor team productivity and procedural quality through SO receipt; * Manage open and/or in-progress Service Orders; * Audit SOs after team service completion; * Monitor fiber optic maintenance SLAs; * Monitor routes and idle time via GPS tracking; * Request materials; * Monitor vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Manage onboarding of new teams, including recruitment processes, training, and related activities; * Assess and coordinate team relocations to other cities, if needed; * Address customer complaints received through support channels and the ombudsman office; * Update information used to calculate team productivity; * Perform administrative tasks for field teams. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license category "B" and defensive driving certification; * Proficiency in Google tools (Sheets, Docs), basic computer literacy, and foundational people management concepts. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters: cafeteria; Branches: iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Mobile Network Installer64859913433729128

Indeed

Mobile Network Installer

Description: * Completed elementary school education; * 6 months of experience installing radios and antennas on mobile network towers; * Basic knowledge of mobile network site installation and operation; * Basic knowledge of telecommunications system installation and operation; * Proficiency in handling tools and equipment; * Ability to read and interpret technical drawings; * Familiarity with the city’s geography; * Driver’s license category B and defensive driving certification. The following will be considered advantageous: * Basic computer skills; * Willingness to travel; * Completed high school education; * Google Tools (Sheets, Docs); * Proficiency in using measurement instruments (fusion splicers, power meters, OTDRs, multimeters, clamp meters, etc.); * Embracing Brisanet Group’s organizational identity; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other related duties as needed by the department and per leadership direction; * Installing mobile telephony radios and antennas on telecommunications towers, following technical specifications; * Installing cabinets, power supplies, and batteries for mobile telephony equipment, labeling cables to facilitate identification; * Installing fiber optic patch cords, SFP modules, cameras, and other telecommunications equipment at the site; * Installing hardware and optical cable pathways according to project specifications; * Installing splice closures and CTOs and performing fiber splices; * Assembling and installing DGOs, labeling the DGO and connected cables to facilitate identification; * Performing antenna alignment; * Executing mobile network site integration scripts; * Conducting preliminary risk analysis; * Completing checklists with photos to document installations; * Taking responsibility for the team’s working tools; * Receiving and completing service orders; * Conducting vehicle inspections before starting activities and reporting any need for vehicle maintenance, including possibly overseeing maintenance execution and vehicle washing; * Reporting difficulties encountered during mobile network installations to the immediate supervisor; * Contributing ideas and suggestions for improvement actions regarding site installation execution (Level II); * Analyzing drive test reports and proposing improvements to site installation (Level II); * Receiving, analyzing, and facilitating communication on various topics between the supervisor and other team members (Level II); * Diagnosing and proposing opportunities for improvement or identifying failures during mobile network installations (Level II). 2512180202551924739

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Equipment Laboratory Analyst | Equipment Laboratory64859913225858129

Indeed

Equipment Laboratory Analyst | Equipment Laboratory

We are looking for an **Equipment Laboratory Analyst** to monitor physical structures and testing/repair systems, identify anomalies, and perform maintenance when necessary. Conduct analysis, development, and automation of testing/repair structures/systems. Participate in new projects focused on innovation and results. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use personal and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and per leadership direction; * Monitor physical structures and testing/repair systems, identifying anomalies and performing maintenance when necessary; * Analyze repair procedures to identify opportunities for improvement or correction; * Analyze new equipment to be handled by the department, identifying and documenting issues, defects, and repair solutions; * Conduct analysis, development, and automation of testing/repair structures/systems; * Participate in new projects focused on innovation and results. **Requirements and Qualifications** * Completed or ongoing Bachelor’s degree in Computer Science, Computer Networks, or related fields; * Technical courses in Electronics; * Proven experience in the field or in telecommunications. **Preferred (Nice-to-Have):** * Knowledge or experience with material testing jigs. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-Deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

CCTV Installer

We are looking for a CCTV (Closed-Circuit Television / Cameras) Installer to support us in installing cameras on poles. Responsible for handling service requests. Implementation of small-scale deployment projects, if required. Conducting APR – Preliminary Risk Analysis. Installing security cameras on mounts. In addition, planning and organizing work while complying with established technical, quality, safety, and environmental preservation standards. Installing cameras on poles. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! \#JoinBrisanet **Responsibilities and Duties** • Embody the organizational identity of the Brisanet Group; • Actively participate in meetings and organizational commitments when requested; • Use individual and collective personal protective equipment (PPE), as required; • Perform other duties related to the position, according to departmental needs and leadership direction; • Conduct vehicle inspections prior to commencing activities; • Report vehicle maintenance requirements, including monitoring maintenance execution and vehicle washing; • Conduct APR – Preliminary Risk Analysis; • Review Service Orders via email; • Close Service Orders using spreadsheets; • Plan and organize work while complying with established technical, quality, safety, and environmental preservation standards; • Install security cameras on mounts; • Verify and collect materials from the worksite; • Manage material usage in the inventory system; • Provide technical support to system users; • Prepare technical reports and assessments; • Maintain, install, and configure voice intercom systems; • Maintain, install, and configure CCTV systems; • Configure, maintain, and install video communication equipment (CCTV and VCON) on VMS software or matrix-based systems; • Install cameras on poles (Level II); • Provide feedback to Level I personnel (Level II); • Handle service requests (Level II); • Implement small-scale deployment projects, if required (Level II); • Configure cameras: speed domes (pan-tilt-zoom cameras capable of 360° rotation); LPRs (license plate recognition cameras); facial recognition cameras; thermal cameras (cameras measuring ambient or body temperature); software (management systems) (Level II); • Manage the queue of service tickets under your responsibility (Level II); • Manage assets (registration and de-registration of items relevant to performed activities in client software) (Level II); • Provide technical support to other field teams (Level II); • Design network distribution layouts (Level II); • Make complex decisions regarding service execution without requiring managerial guidance (Level II); • Analyze and inspect sites for project development (Level II); • Support leadership in activity planning (Level II). **Requirements and Qualifications** • Completed high school education; • Basic computer skills; • Six months of experience in telecommunications (Levels II and III); • Knowledge of transmission technologies and access methods, physical infrastructure of transmission networks, and logical infrastructure of transmission networks; • NR 10 and NR 35 certifications; • Geographic knowledge of the region; • Driver’s License Class "B" and Defensive Driving certification. Preferred qualifications include: • IP CCTV, HCSA, and HCSP training courses; • Willingness to travel. **Additional Information** • A workplace culture that respects and values people; • Internal events covering diverse topics; • A collaborative environment that supports personal and professional development; • A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; • Meal benefits (Headquarters via cafeteria; Branches via iFood); • Co-payment Health Insurance Plan; • Dental Insurance Plan; • Life Insurance; • Daycare Assistance; • Assistance for Dependents with Disabilities; • Payroll-deductible loans (available after 6 months); • Discounts of up to 50% on Brisanet Internet and BrisaMusic services; • Wellhub (Gympass); • Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Bakery Assistant

**Description:** The Bakery Assistant is responsible for supporting daily bakery operations, ensuring the production and sale of high-quality products. This professional assists in preparing bread, cakes, pies, and other baked goods, while maintaining a clean and organized work environment. They inspect the quality of foodstuffs to minimize contamination risks. They work in compliance with technical and quality standards and procedures, as well as those related to safety, hygiene, and health. Responsibilities and Duties PRE\-PREPARE FOOD ASSIST IN PRODUCT ASSEMBLY PROCESS FOOD PACKAGE PRODUCTS SET UP WORK STATION (MISE\-EN\-PLACE) INSPECT QUALITY OF FOODSTUFFS MINIMIZE CONTAMINATION RISKS PREPARE WORK AREA ORGANIZE WORK Requirements and Qualifications Elementary education. 2512190202551816311

R. Pedro Velho, 16 - A Definir, São Miguel - RN, 59920-000, Brazil

Negotiable Salary

Operations Support Assistant648595782736671212

Indeed

Operations Support Assistant

Description: * High school diploma; * Basic computer skills; * Basic customer service knowledge; * Understanding of FTTH; * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge. The following will be considered advantageous: * Google tools (Sheets, Docs); * Familiarity with field service, release, and collection department processes; * Knowledge of Brisanet systems’ operational levels; * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other duties related to the position, according to area needs and leadership direction; * Responding to field team requests via voice or text queue; * Providing technical guidance to field teams; * Conducting remote tests for updates, configurations, and other tests; * Opening external service tickets; * Receiving and analyzing captured geolocations; * Mapping boxes for customer service; * Activating customers when necessary; * Auditing registration of new sales when necessary. 2512180202551924716

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Supervisor648590475806731213

Indeed

Operations Support Supervisor

Description: * Intermediate Microsoft Office skills; * Call center processes; * Crisis management; * 3 years of experience in the field and 6 months as a process leader; * Currently pursuing a bachelor’s degree. The following will be considered advantageous: * Basic understanding of reading and identifying corporate documents, including articles of incorporation; * Google tools (Sheets, Docs); * Currently pursuing a bachelor’s degree; * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promoting and internalizing the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitoring and analyzing departmental performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that enhance productivity and performance in departmental activities; * Supporting audit processes when required; * Preparing and presenting reports, forms, spreadsheets, or documents to leadership as requested; * Participating in the definition of the department’s strategic and budgetary planning, when requested; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment when required; * Performing additional duties related to the position, according to departmental needs and leadership direction; * Supervising team productivity, compliance, and quality of executed procedures; * Supervising service-level agreement (SLA) adherence for customer support; * Ensuring the team has all necessary equipment and resources to perform its activities; * Ensuring impartiality and accuracy in calculating employee commissions and productivity metrics. 2512190202551927091

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Operator | Operations Support648590475495691214

Indeed

Operations Support Operator | Operations Support

Description: * High school diploma; * Customer service experience; * Basic knowledge of telecommunications; * Communication skills; * Ability to follow departmental processes. The following will be considered as advantages: * Communication; * Customer focus; * Negotiation; * Resilience; * Diligence; * Embodying Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental metrics when required; * Actively participating in organizational meetings and commitments upon request; * Using individual and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Providing customer service through the Olos system, including verification of personal data, address, and schedule availability; * Recording each customer contact in the Revan and Yoda systems; * Clarifying customer inquiries when necessary; * Collecting customer information—such as phone number and new address—for database updates, if required. In cases of service cancellation, transferring the call to the responsible department and recording cancellation details in the Revan or Yoda system. 2512190202551927100

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Property Security Operator648589601888011215

Indeed

Property Security Operator

Description: * High school diploma; * 1 year of experience in the field, which may include internship/apprenticeship experience; * Knowledge of monitoring system software. The following will be considered advantageous: * Completed or ongoing undergraduate degree; * Familiarity with Google tools (Sheets, Docs) and computer networks. * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Provide security support for the company and its headquarters, stores, warehouses, data centers, and other facilities through camera and CCTV system monitoring; * Monitor access control at company facilities during staff absences (weekends, holidays, data centers); * Prevent and record crimes and other irregularities, promptly notifying leadership and competent authorities upon identifying suspicious behavior captured by cameras; * Monitor internal and external order across all company areas, taking appropriate action in case of any abnormality; * Activate, deactivate, and monitor alarms, access controllers, and security cameras; * Contribute to risk analysis and implementation of strategies to mitigate them; Level II and III (Minimum 3 years of experience in the field): * Analyze information available in security camera recordings to identify specific situations as requested; * Perform all duties assigned to Property Security Operator I; * Handle more complex incidents and require less direct supervision; * Instruct access gate personnel during activations and/or when necessity is identified, in the absence of senior leadership; * Train new security operators; * Serve as a technical reference point for clarifying doubts and providing technical support; * Establish more direct communication with competent authorities during emergencies; * Conduct risk analysis and implement strategies to mitigate and/or resolve them; * Manage responses to more serious incidents—such as intrusions, thefts, or other emergencies—in the absence of immediate leadership/manager; * Log service tickets in the system to report communication issues with devices, and access ONUs when necessary. 2512180202551924611

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Corporate Project Implementation Assistant648588734062091216

Indeed

Corporate Project Implementation Assistant

Description: * High school diploma. The following will be considered as advantages: * Currently pursuing a bachelor's degree in Business Administration, Information Technology, or a related field; * Project management certifications; * One year of internship/apprenticeship experience. * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental metrics when necessary; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective safety equipment when required; * Perform other duties related to the position according to departmental needs and leadership direction; * Maintain effective communication with all internal teams involved, including development, technical support, and field teams, ensuring efficient collaboration; * Provide technical support and pre-implementation consulting to ensure products or services meet customers' specific requirements; * Generate periodic implementation status reports, highlighting achievements, challenges, and areas for improvement; * Perform basic configurations of the customer's WAN network; * Stay updated on industry trends to optimize job-related activities. 2512180202551924732

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

IT Assistant | Service Desk648586239486751217

Indeed

IT Assistant | Service Desk

We are looking for an **IT Assistant** to provide technical support to users for technical issues related to telephony, networking, and/or internal systems. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, as requested; * Update area-related indicators, when required; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment, when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * + Provide technical support to users for technical issues related to telephony, networking, and/or internal systems; * Provide information and clarifications to users; * Receive issues, record incident details, and forward them to the department with the highest expertise on the request, when necessary; * Monitor the entire support lifecycle—from initiation to resolution—to ensure the issue is resolved. **Requirements and Qualifications** * Computer networks; * Operating systems; * Linux and Windows; * Technical English. **Preferred qualifications:** * Network security; * Google tools (Sheets, Docs). **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Logistics Assistant

Description: * High school diploma; * Google tools (Sheets, Docs); * Basic knowledge of Materials Planning and Control. The following will be considered an advantage: * Bachelor’s degree completed or in progress in Logistics, IT, or related fields; * 6 months of experience in the field; Inventory Management; * Inventory turnover; * Inventory obsolescence; * Microsoft Office Suite; * ERP SAP. * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Supporting the definition of planning parameters for each item; * Supporting departments in developing their procurement plans and/or item requirements; * Supporting the consolidation and analysis of departmental planning; * Supporting the identification of purchasing, transfer, or reallocation needs for items; * Supporting purchase scheduling, aligning required actions with the Procurement Department; * Supporting the development of short-, medium-, and long-term planning; * Supporting problem-solving and resolution of planning issues and/or errors; * Analyzing minimum inventory levels; * Supporting the assessment of monthly and annual item requirements; * Supporting the evaluation of desired inventory levels and contributing to improving the company’s inventory policy. 2512180202551924735

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Information Technology Analyst648586231070741219

Indeed

Information Technology Analyst

Description: * Education in Computer Networks, Hardware, Computer Architecture, or Networks; * Knowledge of Operating Systems; * Knowledge of Network Infrastructure; * Knowledge of Network Protocols and Services, Network Administration and Management; * Knowledge of Network Security; * Technical English. The following will be considered as differentiating factors: * Project Management; * Google Tools (Sheets, Docs); * Experience with Brisanet Group’s organizational identity; * Prepare reports, forms, or spreadsheets, as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments, when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize department operations; * Use personal and collective safety equipment, when required; * Perform other duties related to the position, according to departmental needs and leadership direction. NETWORKS * Perform services on local network equipment, including installation and configuration of computers, switches, and network devices; * Ensure the functionality and quality of the company’s internal network, so that company activities are not disrupted; * Ensure that the company’s internal systems remain active, operational, and do not go offline; * Monitor servers and machine configurations; * Monitor and maintain the internal network architecture and associated machines; * Monitor and maintain hardware capacity and sizing (servers and network interfaces); * Identify failures in internal systems, generating inputs and requirements for the systems development team; * Engage and monitor third-party support, when necessary; * Conduct layout and network infrastructure studies and projections; * Plan and design computer networks; * Select and install basic and supporting software and hardware. SUPPLIES * Structure and monitor the IT supplies requisition process, including software; * Monitor the distribution and acquisition processes of IT materials; * Identify departmental needs regarding materials for new hires and replacements. MAINTENANCE * Install and update systems; * Format equipment; * Perform hardware maintenance. 2512180202551924728

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Technical Support Analyst648585404608011220

Indeed

Technical Support Analyst

We are looking for a **Technical Support Analyst** to monitor services provided to corporate clients (B2B, ISP, and B2G) and to support corporate clients (B2B, ISP, and B2G), addressing technical issues and inquiries related to the services delivered. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership guidance. * Monitor services provided to corporate clients (B2B, ISP, and B2G); * Identify initial issues through system alerts; * Make first contact with the client to assess possible failures in their internal network or Brisanet’s network and escalate to support teams for issue resolution; * Support corporate clients (B2B, ISP, and B2G), resolving technical issues and answering questions regarding the services delivered; * Resolve and track tickets opened for support teams; on-site technical assistance may be required; * Schedule and monitor installations; * Monitor incidents and problems; * Escalate support requests; * Provide timely information regarding network outages and status. **Requirements and Qualifications** * Level I \- Undergraduate degree in progress; * Levels II and III \- Completed undergraduate degree with 2 years of experience in the field; * Basic computer literacy. **Preferred Qualifications** * Familiarity with Google tools (Sheets, Docs) and customer service techniques; * Basic knowledge of computer networks; * Cisco and MikroTik certifications; * Driver’s license \- Category AB. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical workplace — you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Civil Infrastructure Project Analyst648583727345941221

Indeed

Civil Infrastructure Project Analyst

Description: * Bachelor's degree in Civil Engineering, Architecture, or related fields (completed or in progress); * Proficiency in AutoCAD, quality control in civil construction, Google tools (Sheets, Docs), SketchUp, and fundamental engineering and construction principles and methods; * Ability to read and interpret civil construction project drawings; The following will be considered advantageous: * Minimum 6-month expectation in the field; * Knowledge of Revit; * Driver's license – Category B; * Alignment with Brisanet Group’s organizational identity; * Preparation of reports, forms, or spreadsheets as requested; * Proposal of improvements to departmental routines and processes; * Updating departmental performance indicators; * Active participation in organizational meetings and commitments, when requested; * Providing support to employees on matters related to the department; * Use of personal and collective protective equipment, when required; * Conducting on-site measurements for civil infrastructure project development; * Development of Civil Infrastructure Projects for headquarters, stores, and third-party contractors (using AutoCAD and SketchUp); * Oversight and analysis of civil infrastructure projects, ensuring all information derived from these projects is accurately recorded and properly followed up; * Creation of façade and furniture catalogs; * Technical review of projects, reporting any irregularities identified; * Guidance to other analysts in developing civil infrastructure projects; * Development or adjustment of civil infrastructure construction projects; * Management of schedules, performance indicators, service deliverables, and activities required for successful project execution. 2512190202551927002

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Stock Clerk - Store Operator (7)648579567157771222

Indeed

Stock Clerk - Store Operator (7)

Description: The stock clerk is responsible for keeping supermarket shelves organized and well-stocked, ensuring products are available to customers. Their attention to detail and efficiency in restocking are essential to guaranteeing a positive shopping experience. Responsibilities and Duties * Monitor incoming and outgoing merchandise; * Display merchandise at points of sale; * Promote product sales; * Prepare merchandise for sale; * Assist customers; * Work safely; * Communicate. Requirements and Qualifications * Elementary education 2512180202551924569

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

Negotiable Salary

VIGIA - PAU DOS FERROS/RN648579555737621223

Indeed

VIGIA - PAU DOS FERROS/RN

Description **Join Group FAN!** With over 60 years of history, Group FAN is a benchmark for excellence and commitment. Our journey is marked by dedication, determination, and belief in the power to make a difference. We are large not only in size but also in commitment, operating across multiple sectors, including fuels, finance, civil construction, and food production — learn more about our group by clicking here. We currently have this position open at our fuel company, FAN Postos. **RESPONSIBILITIES** Prevent thefts, robberies, vandalism, and other incidents. * Comply with internal rules and security procedures at the service station. * Monitor suspicious activities and immediately report them to management or competent authorities. * Act preventively, maintaining an ethical and responsible attitude. * Comply with and enforce internal security rules. * * Support during emergencies (fire, accidents, evacuation) **REQUIREMENTS** Completed high school education; * * Minimum 1 year of experience in the role. **Company:** FAN Postos **Location:** Pau dos Ferros/RN

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

Negotiable Salary

Logistics Planning Assistant648576255388191224

Indeed

Logistics Planning Assistant

We are looking for a **Logistics Planning Assistant** to support material planning and control activities, consolidating and analyzing departmental planning, identifying procurement, transfer, or reallocation needs for items, assisting in the development of short-, medium-, and long-term plans, and performing other relevant departmental duties. If you are an attentive professional who delights your customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform additional duties related to the position, according to area needs and leadership direction; * Support the definition of planning parameters for each item; * Support departments in developing their procurement plans and/or item requirements; * Support the consolidation and analysis of departmental planning; * Support the identification of procurement, transfer, or reallocation needs for items; * Support purchase scheduling, aligning required actions with the Procurement Department; * Support the development of short-, medium-, and long-term planning; * Support resolution of planning-related issues and/or errors; * Analyze minimum stock levels; * Support the assessment of monthly and annual item requirements; * Support the evaluation of desired stock levels and contribute to improving the company’s inventory policy. **Requirements and Qualifications** * Completed high school education; * Proficiency in Google tools (Sheets, Docs); * Basic knowledge of Materials Planning and Control. **Preferred qualifications:** * Completed or ongoing undergraduate degree in Logistics, IT, or related fields; * Training in Inventory Management or Logistics; * Experience with SAP ERP systems. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Leader (1)648575421437471225

Indeed

Operations Support Leader (1)

Description: * High school diploma; * 1 year of experience in the field; * Basic Office package skills; * Data analysis; * Understanding of FTTH concept; * Familiarity with technologies and equipment used; * Basic knowledge of AutoCAD; * Basic knowledge of call center processes. The following will be considered advantageous: * Google tools (Sheets, Docs); * Familiarity with field service, release, and collection department processes; * Knowledge of Brisanet systems’ operational levels; * Experience embodying the organizational identity of the Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Ensuring the team has all necessary equipment and resources to carry out activities; * Monitoring team productivity and quality of procedures performed; * Monitoring the waiting queue for service requests opened by field service teams; * Monitoring regional demands and distributing them to the team according to route confirmation requirements; * Tracking externally opened service requests; * Monitoring service level agreements (SLAs); * Monitoring customer mapping; * Managing communications regarding customer identification contacts in arrears with the Collections department, if necessary; * Handling customer complaints received via service channels and/or ombudsman; * Updating information for team commissioning/productivity calculations. 2512190202551927092

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Leader648574599360031226

Indeed

Operations Support Leader

Description: * Completed high school education; * 1 year of experience in the field; * Basic Microsoft Office skills; * Data analysis; * Understanding of FTTH concepts; * Familiarity with technologies and equipment used; * Basic knowledge of AutoCAD; * Familiarity with call center processes. The following will be considered advantageous: * Google tools (Sheets, Docs); * Familiarity with field service, release, and collection department processes; * Proficiency levels in Brisanet systems; * Embodying the organizational identity of the Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership, as requested; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when necessary; * Performing other duties related to the position, according to area needs and leadership direction; * Ensuring the team has all necessary equipment and resources to perform activities; * Monitoring team productivity and quality of procedures executed; * Monitoring the waiting queue for service requests opened by field service teams; * Monitoring regional demands and distributing them to the team according to route confirmation requirements; * Tracking externally opened service requests; * Monitoring service level agreements (SLAs); * Monitoring customer mapping; * Managing communications regarding identification of customers in arrears with the Collections department, if necessary; * Handling customer complaints received via service channels and/or ombudsman office; * Updating information for team commissioning/productivity calculations. 2512190202551927034

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Trade Marketing Analyst648571187219211227

Indeed

Trade Marketing Analyst

We are looking for a **Trade Marketing Analyst** to structure the company’s merchandising strategy by sales channel. Responsible for analyzing and managing special brand activation projects, as well as interfacing with suppliers. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Prospect and negotiate the company’s participation in events held in operational cities; * Develop the event calendar together with regional trade analysts; * Manage the event budget jointly with coordination, ensuring investment efficiency for corporate results; * Monitor event setup, execution, and activations in compliance with applicable rules, legislation, and policies; * Interface with suppliers, partners, and internal and external stakeholders to ensure activities are executed as expected; * Collaborate with coordination to develop departmental event support materials to guide teams involved in execution; * Prepare post-event reports to evaluate performance; **Requirements and Qualifications** * Bachelor’s degree completed in Advertising and Public Relations, Communications, Marketing, or related fields; * Experience in the events field; * Experience in brand activation and live marketing initiatives; * Computer skills – Intermediate level; * MS Office suite; * Proficiency with formulas to automate spreadsheet filling; * Data analysis and manipulation to generate actionable insights. The following will be considered advantageous: * Ongoing postgraduate studies in Events, Marketing, Merchandising, Project Management, or related fields; * Experience in marketing campaign planning, strategic planning, and media planning. **Other Requirements:** * Willingness to travel; * Driver’s license category B. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Sales Associate

Description: We are looking for people passionate about customer service who wish to join a dynamic team committed to excellence. This is a unique opportunity for those who value a welcoming and collaborative environment where interaction with customers makes all the difference. If you enjoy delivering memorable experiences by leveraging your ability to listen and respond to people’s needs, this position could be your next professional step. Join us and contribute to an environment that values quality and respect. Together, we can create solutions and make our customers’ experiences even more special. Don’t miss this chance to grow and develop in a place that values every team member. We look forward to meeting you Responsibilities and Duties * Greet customers courteously and efficiently, ensuring a satisfying shopping experience. * Maintain organization and cleanliness of the counter and service area. * Restock inventory and verify product expiration dates, ensuring the quality of offerings. * Assist in product presentation, highlighting promotions and new arrivals. Requirements and Qualifications * Basic education. * Strong verbal communication skills. * Organizational skills and attention to detail. * Ability to work effectively in a team. 2512190202551813934

R. Pedro Velho, 16 - A Definir, São Miguel - RN, 59920-000, Brazil

Negotiable Salary

Market Intelligence Specialist648558486101771229

Indeed

Market Intelligence Specialist

We are looking for a **Market Intelligence Specialist** to monitor the sales team’s performance, aiming for more accurate sales and high-quality goal achievement. Monitor, evaluate, and report on the performance evolution of employees within supported teams, assessing quality criteria across various stages of the sales cycle. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental KPIs; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and under leadership direction. SALES * Enhance the sales representative’s routine in partnership with the company’s business areas through proper use of sales management tools, data collection forms, and training execution; * Monitor the sales team’s performance, aiming for more accurate sales and high-quality goal achievement; * Monitor, evaluate, and report on the performance evolution of employees within supported teams, assessing quality criteria across various stages of the sales cycle; * Analyze and map training needs and actions based on KPIs and feedback from supported teams; * Analyze sales data and metrics to identify opportunities for improvement within the sales team and commercial processes; * Support sales leadership in developing, enhancing, and/or restructuring sales teams (e.g., replacements, promotions). CHURN * Manage churn rate and cohort churn KPIs by region and city, identifying primary contributors; * Identify reasons for delinquency and churn (voluntary and involuntary), along with their root causes, identify opportunities, and develop action plans with responsible departments; * Conduct trend analysis of cohort churn and 120-day delinquency rates; * Generate insights and recommend updates to the customer journey and relationship/collection workflows, implementing actions aimed at ensuring base payment compliance; * Analyze the customer journey, identifying key churn triggers and proposing actions for control and mitigation; * Lead meetings and presentations on the topic; * Participate in and lead projects to contain and control churn in collaboration with business areas. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Marketing, Economics, Statistics, Actuarial Science, or related fields; * Minimum 2 years of experience in the field; * Proficiency in data tools (Data Studio, Power BI, Tableau, SQL databases), advanced Excel, Google tools (Sheets, Docs), KPI management, market research and analysis, and sales forecasting and growth modeling. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical organizational structure — meaning you are the protagonist of your own career! * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from rural communities to state capitals**, actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary