Receptionist/Customer Service Representative

Description

Job Summary: Victor Hugo Advogados is seeking a receptionist to provide initial client service and support administrative routines, ensuring organization and professionalism in the first contact with the office. Key Highlights: 1. Greet clients and visitors in a courteous and professional manner 2. Support the office's administrative routines 3. Maintain the organization of the reception area and common spaces **RECEPTIONIST** Victor Hugo Advogados is seeking a RECEPTIONIST to join its team in SERRA TALHADA \- PE, responsible for initial client service and administrative support, ensuring organization, courtesy, and professionalism in the first contact with the office. Victor Hugo Advogados Associados is a law firm specializing in Social Security Law, serving over 21,000 clients and managing more than 5,000 active cases. We operate 7 offices across the state of Pernambuco and provide digital services nationwide. Our mission is to transform lives through high-quality, transparent, and efficient legal services. We have been certified with the Great Place to Work (GPTW) seal for two consecutive years — a testament to our strong culture that respects, develops, and embraces its people. Main Responsibilities * Greet clients and visitors in a courteous and professional manner; * Provide telephone, in-person, and WhatsApp/email customer service; * Manage attorneys' schedules and meeting room bookings; * Organize and manage documents, protocols, and correspondence; * Register new clients and update information in internal systems; * Support the office's administrative routines; * Maintain the organization of the reception area and common spaces; * Assist in sending and receiving documents and files. Requirements * Completed high school education; * Prior experience as a receptionist or in public-facing roles; * Basic computer skills (Microsoft Office); * Strong verbal and written communication skills; * Professional demeanor, courtesy, and organizational skills. Behavioral Competencies * Clear and empathetic communication; * Organization and attention to detail; * Discretion, ethics, and professional confidentiality; * Proactivity and strong interpersonal skills. Employment Type: Full-time, Permanent CLT Salary: R$1\.621,00 per month Benefits: * Dental insurance Work Location: On-site