ATTENDANT - QUEUE MANAGER (TEMPORARY)

Description

Job Summary: The ATTENDANT - QUEUE MANAGER will provide courteous and efficient customer service, expediting checkout area service and ensuring a fast shopping experience. Key Highlights: 1. Mobile and pre-sales service to expedite customer flow 2. Customer support, addressing questions about products and payments 3. Focus on customer experience with proactivity and empathy **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive experience across multiple service channels, including in-person service, teleservice, and digital channels such as chat and online platforms, delivering integrated and innovative solutions to efficiently meet customer demands. With 20 years of history, we have grown through solid partnerships, sustainable solutions, and, above all, by valuing people—who are at the core of everything we do. We are seeking an ATTENDANT \- QUEUE MANAGER to deliver courteous, efficient, and humanized customer service, providing clear information about the company's products and services. Expedite checkout area service by performing pre-service tasks, product registration, or bill payments, reducing waiting time in queues and ensuring a quick and seamless shopping experience. **Responsibilities** * **Mobile Service:** Approach customers waiting in line using mobile devices (tablets, data collectors, or smartphones). * **Pre\-Sales/Pre\-Payment:** Scan products, register items, or process bill payments (credit card, QR Code, PIX) before the customer reaches the cashier. * **Queue Reduction:** Proactively optimize foot traffic flow, especially during peak hours. * **Customer Support:** Promptly address questions regarding products and payments. **Requirements** * Completed high school education. * Prior experience in customer service, cashier, or sales roles. * Proficiency in Microsoft Office \- Technology skills (use of data collectors, tablets, or applications). * Proactivity, dynamism, and results orientation. * Strong communication skills and empathy when interacting with the public. * Agile and organized professional. * Ability to work under pressure (peak hours). * Full focus on customer experience (courtesy and efficiency) **Additional Information** * Availability to work from Monday to Saturday; * 44 hours.