Mobile Telephony Support Assistant

Description

Job Summary: Professional required for mobile telephony support, inventory control, protocol tracking, and mobile configuration for a client. Key Highlights: 1. Technical support for mobile telephony users. 2. Inventory control and assistance for customer equipment. 3. Mobile configuration (email, MDM, Apps). We have been consolidating our presence in the market since 2011 as a company specialized in IT solutions, offering a portfolio of End User Support and Professional Services. We are further expanding our market presence, with over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are a company recognized for the quality of our services, supporting major market players and large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: **Mobile Telephony Assistant** Opportunity Type: Exclusively for professionals operating under their own legal entity (PJ). Model: On-site support for a 3AM IT client. Duration: Indefinite Working Hours: Business hours Location: Recife/PE **Responsibilities and Duties:** * Provide mobile telephony support to end users; * Assist in controlling the customer’s equipment inventory (stock); * Open and track service protocols through Claro’s channels and platforms. * Perform mobile configuration (e\-mail, MDM, Apps); **Qualifications and Requirements:** * Customer/user support experience; * Intermediate Office suite proficiency, especially Excel (VLOOKUP/Pivot Tables); * Intermediate Android or iOS user; * Strong written and verbal communication skills; * Eagerness to expand knowledge in technology (with focus on mobile telephony); * Knowledge and experience in mobile telephony; * Experience in technical support for mobile telephony or microinformatics; Minimum Education: Technical Course