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Job Summary: We are seeking a proactive and motivated professional to join our team, responsible for technical support, problem diagnosis, and access management in a collaborative environment. Key Highlights: 1. Collaborative and dynamic work environment 2. Focus on continuous professional development 3. Opportunity to join a talented team We are looking for a talented and motivated professional to join our team! If you are proactive, committed to continuous growth, and enjoy working in a collaborative and dynamic environment, this opportunity is for you. Ayko — Together to Transform! **Responsibilities and Duties** * Receive and log technical support requests from users via phone, e\-mail, chat, or ticketing system; * Identify and diagnose technical issues related to hardware, software, network, and systems; * Prioritize and escalate complex issues to higher support tiers when necessary; * Address questions regarding operation, maintenance, and installation of approved/homologated software; * Install and configure printers and scanners; * Document procedures, solutions, and system changes for future reference and continuous improvement; * Create, reset, and unlock user passwords; * Assist with installation, configuration, and updates of hardware and software (access management); * Provide customer support, conduct tests, and resolve issues in internal and/or client environments, logging and following internal workflows using the company’s service desk tools—or the client’s tools when required; * Support field teams through validations, tests, and configurations; * Provide basic guidance to end users on system and application usage. **Requirements and Qualifications** * Completed high school education; * Completed or ongoing technical education in ICT fields, or ongoing undergraduate studies in ICT fields; knowledge of ITIL; * Preferred: 1 year of experience; * Familiarity with ITSM tools (e.g., ServiceNow, GLPI). Born as VipRede, **Ayko** is the result of continuous evolution in the IT sector. For over 20 years, our journey has been marked by innovation and strategic adaptation, always focused on meeting growing technological demands. This path reflects our commitment to excellence and our ongoing pursuit of innovative solutions. Today, our client base includes more than **900 companies** across Brazil and worldwide. We operate five Data Centers located in Vitória, Vila Velha, and Fortaleza. We deliver services tailored to your business needs across **Cybersecurity, Data Center, Managed Services, and Connectivity**. **Ayko** represents the synergy of people, technology, and growth—working together to build a more efficient and connected future. Our approach, the "Ayko Way," is defined by agility, transparency, and a human-centered mindset in all our interactions. **Join Our Team!** **Benefits ES** Ifood Benefits Card for greater flexibility of use (grocery or restaurant), valued at R$46.50 per working day Transportation Allowance or Fuel Allowance of R$10.20 per working day, with no payroll deduction Samp Health Insurance Plan Sul América Dental Insurance Plan Life Insurance **Differentiators** 40-hour workweek Birthday Bonus of R$150.00 (Ifood Benefits Card) Meal allowance during vacation period Psychological support Maternity/Paternity Kit Wellness, relaxation, and leisure moments: Haircuts, Manicures, and Massages Wellhub (Gympass) We prioritize our employees’ well-being: Fruit Day and Cookie Day Employee Development Incentives: Partnership agreements with universities (UVV, Multivix, Estácio, and Acadi\-TI) Free English classes for employees Privacy Notice
