TECHNOLOGY ASSISTANT

Description

Job Summary: Responsible for providing IT operational support to internal users, delivering in-person and remote assistance to resolve hardware, software, system, and connectivity issues. Key Highlights: 1. IT operational support for internal users 2. In-person and remote assistance for problem resolution 3. Installation, configuration, and updating of equipment and systems **Job Description:** ---------------------- Responsible for providing IT operational support to internal users, delivering in-person and remote assistance to resolve hardware, software, system, and connectivity issues. Performs installation, configuration, and updating of equipment, applications, and systems, prepares devices for new employees, and manages access, accounts, and permissions. Registers and tracks service tickets, ensuring initial diagnosis and adherence to response time SLAs. Supports preventive and corrective equipment maintenance, basic network checks, backup routines, and technological infrastructure organization. Also manages the IT asset inventory, guides users on best practices for information usage and security, and maintains updated documentation and processes to ensure continuity and efficiency of technology services. **Essential Requirements:** ------------------------------ Internal customer service Communication Ethics Initiative IT Asset Inventory and Management Organization Networking and Connectivity (Fundamentals) Operating Systems and Applications Technical Support (Level 1) Teamwork COMPLETED HIGH SCHOOL Minimum of 6 months of experience in technical support, service desk, or related roles **Desirable Requirements:** -------------------------- Completed or ongoing undergraduate degree in Information Technology or related fields Fundamentals of network infrastructure Fundamentals of backup and data recovery Fundamentals of Windows Server 1 to 2 years of experience in Level 1/Level 2 support, SLA-based service delivery, and corporate environments **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,500\.00 **Benefits:** --------------- Variable Compensation \- after probation period **Work Location:** ---------------------- PETERFRUT AGRICOLA \- VNI