Description: It is essential that you have: * Completed or currently pursuing a higher education degree (Administration, Marketing, Engineering, or related fields); * Experience in customer service; * Skills in conducting presentations and training sessions; * Intermediate-level proficiency in Microsoft Office; * Valid driver's license and availability for occasional travel. Not mandatory, but highly desirable if you have: * Knowledge of CRM platforms (Salesforce); * Prior experience in B2B relationship management, implementation, or post-sales of solutions; * Experience in the payment processing, mobility, or logistics sectors; * Certifications or courses focused on Customer Experience; * Dynamic, organized, and communicative profile; * Conduct in-person visits and training sessions with clients, ensuring proper use of contracted tools and solutions; * Support new clients during the implementation period, providing assistance until they reach the contracted volume; * Assist clients with their requests via email, WhatsApp, and phone, escalating to internal teams when necessary; * Perform relationship visits to maintain partnerships and present performance indicators; * Request contractual changes (limits, deadlines, rates) and follow up on approval processes; * Record all information and interactions in the Salesforce system, ensuring control and tracking of activities. 2510250202201831104