Job opening for customer service at a restaurant's customer support center! **Working hours: 12 PM to 12 AM (12/36)** **Position located in Buritis, Belo Horizonte/MG.** **Main responsibilities:** * Handle customer inquiries via phone, WhatsApp, email, chat, and social media; * Follow customer service scripts and guidelines with empathy and clarity; * Provide technical support for apps and services; * Record incidents and forward requests to the relevant departments; * Conduct customer retention activities and satisfaction surveys; * Offer products and services when necessary. **Required qualifications:** * Easy access to the workplace due to the working schedule; * Basic computer skills; * Ability to work well in a team; * Objective conflict resolution skills; * Organizational skills and results-oriented focus; * **Prior customer service experience is a plus!** **What we offer:** * Meals provided at the workplace; * Salary adjustment after the probationary period; * Transportation allowance or fuel allowance; * Attendance bonus of R$160.00; * Health and dental insurance (after 3 months); * Structured career development plan with growth opportunities. Employment type: Full-time CLT contract Salary: R$1.585,76 – R$1.824,92 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Transportation allowance Selection question(s): * Do you have computer skills?