Description: * Completed high school education * Knowledge of network troubleshooting, microcomputing, software and hardware, service desk tools, operating systems, and Microsoft Office suite. Desirable qualifications: * Currently pursuing a higher education degree in the field of Technology. Work schedule: * Position for the Backup team, with rotating shifts. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What we’re looking for: A proactive, committed individual with strong interpersonal skills. Your day-to-day responsibilities will include: * Logging and managing tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, and configuring IP addresses; * Monitoring, responding to, and updating tickets from the queue, preventing backlogs that could compromise the project’s SLA, and minimizing the number of pending tickets; * Creating and updating the knowledge base, procedures, support scripts, and problem-resolution documentation on the KCS portal. 2512200202551929093