**Job Description:** **Main Responsibilities** Responsible for ensuring customer satisfaction and loyalty by monitoring orders, resolving inquiries and complaints, and guaranteeing that expectations are met with quality and efficiency. Acts as the liaison between customers and internal company departments, fostering a positive experience and strengthening commercial relationships. * Provide customer service, delivering information regarding products, delivery timelines, orders, and services. * Monitor the entire order lifecycle—from receipt through delivery—ensuring adherence to deadlines and quality standards. * Track customer satisfaction metrics and propose improvements to service processes. * Record and follow up on customer incidents (complaints, returns, special requests). * Proactively engage with strategic customers to ensure long-term relationships. * Support the sales department with customer portfolio information, service history, and opportunities for improvement. * Collaborate with Production, Logistics, Quality, and Billing departments to resolve requests and align information. * Update customer records, reports, and service logs in the internal system. * **Working Hours**: 8:00 AM–6:00 PM, with a 1-hour lunch break **Work Location**: Mirassol City – SP, Commercial Department **General Requirements** * Education: Bachelor’s degree completed or in progress in Business Administration, Marketing, Commercial Management, or related fields. * Experience: Customer service and customer relationship management; industry knowledge is a plus. * Proficiency in Microsoft Office (Excel, Outlook, Word). * Familiarity with enterprise systems. * Customer service techniques and assertive communication skills. **Salary Range:** * Salary expectations will be discussed during the hiring process. **Professional Growth** With dedication and tenure, career progression may include roles such as: * Analyst * Sales * Supervisor **Location** Mirassol, SP, BR