UNIT SUPERVISOR - IPATINGA/MG

Description

Job Summary: Coordinates and supervises activities, plans initiatives, monitors KPIs, prepares reports, trains teams, and ensures customer service and safety. Key Highlights: 1. Team leadership and development 2. Strategic management of operations and performance indicators 3. Focus on service quality and safety **Responsibilities** Coordination and Supervision: Coordinate unit activities by assigning and supervising tasks according to the operational manual/checklist. Conduct daily team meetings for guidance and alignment; Planning and Monitoring: Schedule actions, resources, and methods required for service efficiency. Monitor performance indicators (KPIs) and evaluate team performance, providing guidance; Reporting and Control: Prepare and update unit reports (sales, plan changes, customer movement, delinquencies) and submit them to the supervisor. Report significant structural or maintenance-related incidents; Audits and Continuous Improvement: Participate in internal audits, analyzing and proposing improvements. Monitor construction projects and implement preventive and corrective actions; Training and Development: Train and develop the team, delivering initial and refresher training programs. Interview and select new employees and participate in the hiring process; Resource and Safety Management: Control supply inventory, verify cash register closing, and ensure proper maintenance, cleanliness, and appropriate use of materials. Implement measures to prevent accidents; Relationship Management and Expansion: Interact with the team to foster new perspectives and reporting. Support brand enhancement, collaborate on network expansion, and monitor competitors; Customer Service and Conflict Resolution: Supervise customer service delivery, intervening personally when necessary. Handle conflicts impartially and adopt appropriate resolution measures; Other Duties: Perform other related tasks as required by operational needs and instructions from the immediate supervisor. **Requirements** Completed undergraduate degree; Experience in sales and/or customer service, people management, and fitness centers; Basic computer skills (WORD, EXCEL); Negotiation techniques and people management skills. Minimum Education Level: Undergraduate Degree * VIP GOLD Plan \- Train at our fitness centers * Transportation allowance * Dental care assistance * University partnership program * SESC membership benefits * Meal allowance * VIP companion benefit * Extended maternity/paternity leave * Birthday day off * Food voucher