Description: What we expect from you: * Technical education in Computer Science, Networks, Telecommunications or related fields. * Experience in Level 1/Level 2 technical support with a focus on remote analysis and field coordination. * Experience with ticket management systems (e.g., ServiceNow, HubSpot, Jira or similar). * Ability to produce technical documentation and focus on standardized processes. * Strong communication skills, sense of urgency, and solution orientation. Differentiators that will set you apart: * Familiarity with Digital Signage or CMS systems. * Knowledge of networks, VPN, 4G connectivity, routers, and hardware/software diagnostics. Here, you will: * Continuously monitor the status of players (terminals) and ensure operational availability of Santander’s digital signage network. * Handle Level 1 and Level 2 tickets, remotely resolving connectivity, configuration, and software issues. * Coordinate on-site service execution (Level 3) with Field Service teams, adhering to regional SLA deadlines. * Provide immediate response to critical incidents on VIP screens, maintaining the availability standard required by the client. * Operate the 4yousee Manager CMS, performing content upload, scheduling, and curation in partnership with the media team. * Support standardization of workflows and technical documentation for Santander’s ServiceNow and Eletromidia’s HubSpot. * Contribute to mapping and stabilizing the connectivity infrastructure (4G, routers, VPN) and hardware. * Participate in technical meetings with Santander and Eletromidia teams, collaborating on incident management workflows and operational improvements. 2512310202491579930