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Job Summary: The Junior IT Support Analyst provides technical support, assists in maintaining systems and equipment, and ensures the proper functioning of the IT infrastructure. Key Highlights: 1. User and system technical support. 2. IT problem diagnosis and resolution. 3. Infrastructure update and continuous improvement. The Junior IT Support Analyst is responsible for providing technical support to users, assisting in the maintenance of systems and equipment, diagnosing issues, and proposing solutions. Additionally, they must ensure the proper functioning of the IT infrastructure in accordance with company procedures and policies. * Provide user support, resolving queries and issues related to hardware, software, and networks. * Assist in the installation, configuration, and maintenance of operating systems and applications. * Conduct functionality tests on IT equipment and networks. * Diagnose problems in computers, printers, routers, and other IT devices. * Support the identification of security vulnerabilities and the implementation of preventive measures. * Document technical procedures and user guidance. * Participate in IT infrastructure improvement and upgrade projects. * Monitor performance indicators and propose actions to optimize support processes. * Stay updated on emerging technologies and IT industry trends. * Collaborate with the support team and other departments to ensure excellence in service delivery.
