Store Manager

Description

Job Summary: A professional responsible for managing the team, ensuring store organization and operations, conducting financial audits, and analyzing performance indicators to exceed targets. Key Highlights: 1. Protagonist and agent of transformation 2. Excellent organizational climate 3. Significant growth opportunities We are people who care for people. Each with unique characteristics, stories, and qualities—but all united by the same purpose: living life to the fullest. We take pride in our history, so we do our best today while never losing sight of tomorrow. If you value humanity, integrity, customer focus, performance excellence, sustainability, and innovation in solutions across everything you do, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We foster an excellent organizational climate with engaged individuals committed to delivering outstanding results—as well as significant growth opportunities for you. Come check it out! **Responsibilities and Duties** * Close cash registers: updating the store’s financial system; * Ensure cash replenishment, maintaining adequate change available for customer service; * Conduct financial audits; * Execute the "Monthly Execution Book" by setting up sales displays (island fixtures, mannequins, checkout areas, gondola ends); * Ensure preparation of promotional kits; * Implement store-level negotiations: verifying current promotions (clip strips, gondola ends, wobblers, etc.); * Maintain store organization: ensuring cleanliness, preventing stockouts, correct pricing, and restocking sections; * Customer service; * Verify documents such as cancellations, exchanges, returns, Libercard, and card receipts—keeping receipts properly organized and identifying any discrepancies; * Analyze performance indicator reports to monitor store progress; * Provide weekly and monthly feedback to the team based on prior indicator analysis, continuously striving to exceed individual targets; * Conduct partial inventory: keeping store stock updated and correcting potential stockouts due to theft, while also supporting full inventory activities; * Archive documents: filing fiscal documents (exchanges, returns, cancellations, card receipts) at the store for possible tax audits or sales verification; * Supervise expiry-date product checks: guiding store staff in inspecting products nearing expiry within their respective sections; * Conduct training: providing team training as needed on various topics (customer service, sales, operational systems, store performance indicators); * Manage the store team: scheduling shifts, managing service flows, resolving conflicts, among other responsibilities; * Strategic planning: developing the store’s annual plan based on prior performance indicators. **Requirements and Qualifications** * Degree in Pharmacy, Business Administration, or related fields. * Computer literacy; * Experience leading teams and organizing administrative processes; * Experience in sales and customer service. **Additional Information** BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Health insurance (eligibility based on location and position); * Dental plan (voluntary enrollment); * Life insurance and funeral assistance; * Maternity program; * Educational partnerships offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership (Epharma), with payroll-deducted discounts; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of the **Pague Menos and Extrafarma Pharmacy Networks**, health and wellbeing are both origin and purpose. For us, promoting access to healthcare means freedom and dignity. We are a Brazilian company built by people passionate about people. Present in every state of the country, we are giants—and diverse—by nature! Our story began in 1981, when we opened our first store in Fortaleza-CE, and through **humanity-centered values**, **performance excellence**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became Brazil’s second-largest pharmacy chain. Our business model focuses on selling products and services dedicated to our customers’ health and wellbeing. We operate in the specialty retail market under the *drugstore* concept. We aim to be more than just a pharmacy chain—we strive to become an **integrated health hub**. Thus, since 2016, we have implemented Clinic Farma, a pharmacist-led clinic where customers receive personalized treatment follow-up in equipped and comfortable rooms. Today, we are over 25,000 giants united by one purpose: ensuring quality healthcare access across Brazil so more people can **live life to the fullest**. If you love serving others and are someone who cares for people, come be a Giant! Here, those who believe and work grow.