IT Support Analyst

Description

Job Summary: An IT Support Analyst helps individuals and organizations resolve technical issues related to computer systems, software, hardware, and networks, ensuring technology operates smoothly. Key Highlights: 1. Diagnose and resolve hardware and software technical issues 2. Manage user accounts and assist with network connectivity issues 3. Document IT procedures and monitor security threats An **IT Support Analyst** is responsible for helping individuals and organizations resolve technical issues related to computer systems, software, hardware, and networks. They act as the first point of contact when users experience IT problems and ensure technology runs smoothly across the business. Key Responsibilities * **Technical Support:** Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and business applications. * **Help Desk \& Ticketing:** Respond to support requests via phone, email, chat, or ticketing systems and track issues through resolution. * **System Maintenance:** Install, configure, and update operating systems, software, and hardware. * **User Account Management:** Create and manage user accounts, permissions, and passwords (often in systems like Active Directory). * **Network Troubleshooting:** Assist with connectivity issues involving LAN/WAN, VPN, and Wi\-Fi. * **Documentation:** Record problems, solutions, and IT procedures for future reference. * **Security Support:** Apply patches, monitor for threats, and educate users on cybersecurity best practices. Job Type: Full-time, Part-time Compensation: R$90\.000,00 \- R$130\.000,00 per year Expected Working Hours: 40 hours per week Benefits: * Medical insurance * Dental insurance * Private pension plan * Life insurance Work Location: On-site