#### **Rio Branco/AC** * 08:00\-18:00 EDUCATION KNOWLEDGE * Configuration and operation of network equipment (network cabling, including organization and maintenance) * Support for Internet browsers and various systems * Analysis and diagnosis of physical servers * Configuration, replacement, etc., of switches and access points * * Providing service ensuring user satisfaction and continuity of IT services * Diagnosis and resolution of issues in Windows and Linux operating systems * Knowledge of ITSM tools (IT service management) * Creation/configuration of institutional e\-mail, electronic mail, telephony, and VOIP * Hardware support for IT, such as installation and configuration of computers and peripheral devices * User support based on ITIL, providing technical IT support (On-site/Remote) * Managing user/group accounts, password resets, and permissions in directory systems CERTIFICATIONS * ITIL V3 Foundation **Mandatory** * ITIL V4 Foundation **Mandatory** *"At Hepta, we respect and embrace diversity. We do not discriminate based on gender, ethnicity, religion, sexual orientation, or disabilities. Apply now!" \#vemprojeitoHepta*