Acre Help Desk & IT Support Job Listings

Indeed

Commercial Secretary

We are a leading clinic in Facial Harmonization, operating in Brasileia and Rio Branco/Acre. We were founded with the purpose of transforming lives through Facial Harmonization (FH), offering facial rejuvenation and beautification procedures, positively impacting both patient outcomes and their experience. Responsibilities ● Welcome patients before, during, and after consultations or procedures; ● Respond to leads and patients via WhatsApp promptly and courteously; ● Present the clinic’s services, with emphasis on selling consultations and evaluations; ● Serve as the direct point of contact for questions, support, and personalized guidance; ● Clarify initial questions and convey basic information; ● Keep the CRM updated with service and appointment data; ● Accompany the patient throughout their journey at the clinic, promoting safety and comfort; ● Perform administrative tasks and scheduling; ● Support management and specialists; ● Ensure a welcoming, clear, and efficient experience from the first contact. Requirements ● Excellent verbal and written communication skills; ● Professional demeanor, empathy, and attention to detail; ● Ability to handle multiple demands with organization and composure; ● Prior experience in customer service, sales, or reception; ● Availability to work varied hours, according to the clinic’s schedule. Advantages ● Experience in clinics, hotels, aesthetic centers, or premium venues; ● Knowledge of patient journey, loyalty programs, and luxury hospitality; ● Courses or certifications in humanized care or customer experience. Final Information ● Salary: To be negotiated, including bonuses based on experience level; ● Employment type: CLT (Consolidation of Labor Laws); ● Availability: Immediate or as per candidate’s availability. Job Type: Full-time CLT Pay: Starting from R$1\.621,00 per month Work Location: On-site

R. Geni Assis, 0048, Brasiléia - AC, 69932-000, Brazil

R$1,621/month

Field Support Technician65076689668737121

Indeed

Field Support Technician

**Field Support Technician** Type of opportunity: CLT; Model: On-site \- Indefinite period; Work in the vicinity of Rio Branco/AC Monday to Friday \| Business hours. **Responsibilities:** Perform diagnosis, corrective and preventive maintenance on computers and laptops. Replacement and installation of hardware components (memory, HDD/SSD, screens, keyboards, boards, etc.). Formatting, configuration, and installation of Windows operating systems and corporate tools. On-site user support for IT incidents related to hardware and software. Ensure equipment integrity and compliance with safety standards. **Requirements and Qualifications:** Proven experience as a Support Technician, IT Technician, or similar role. Solid knowledge of computer and laptop hardware. Must have a mobile phone and personal vehicle for field travel. Knowledge of infrastructure and microcomputing; ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Maintenance, Android, Micros and Macros ### **Benefits:** Educational Allowances, Health Insurance, Dental Insurance, Meal Voucher, Flexible Meal Voucher, Food Allowance ### **Department:** Information Technology

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

Indeed

Field Technician

An IT solutions company is seeking a Field Technician professional in Rio Branco. 3AM IT is a company specialized in information technology solutions. We provide consulting services, software development, and technical support to companies across various sectors. **Responsibilities:** Perform diagnostics, corrective and preventive maintenance on computers and laptops. Replace and install hardware components (memory, HDD/SSD, screens, keyboards, boards, etc.). Format, configure, and install Windows operating systems and corporate tools. Provide on-site user support for IT incidents related to hardware and software. Ensure equipment integrity and compliance with safety standards. Perform tasks related to Field Technician routines. Position requires work in Rio Branco / AC. Previous experience as Maintenance Technician, Field Support Technician, Field Specialist, or Field Engineer may indicate suitability for some of the activities in this position. **Desired Requirements:** **Education:** Incomplete Technical Degree **Experience:** Required **Compensation and Benefits:** * Salary: 2\.400,00 * Meal Voucher * Kilometer Reimbursement SWILE (R$300,00\). **Additional Information:** * Contract: Permanent \- On-site. * Duration: Full-time * Schedule: Business Hours.

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

R$2,400/month

Sicredi Biomas: IT Services Technician | Cruzeiro do Sul – Acre64719014498435123

Indeed

Sicredi Biomas: IT Services Technician | Cruzeiro do Sul – Acre

Description: * Educational level: Completed technical education or ongoing/completed higher education in Information Technology, Networks, and/or related fields; * Willingness to travel; * Possession of Brazilian National Driver’s License (CNH), Category B; * Willingness to reside in Cruzeiro do Sul – Acre; and * Desired skills and knowledge areas: Infrastructure, Networks, Operating Systems, Databases, Servers, basic programming language knowledge, Hardware and Software, Server Infrastructure (Windows/Linux), Communication Networks (LAN/WAN, protocols), Monitoring Tools, and Information Security. Service Level: Monitor service levels, reporting any nonconformities whenever they occur, aiming to ensure service delivery and quality. Support IT audit activities. Support monitoring compliance with the Information Security Policy to ensure effective operation of Information Security. Infrastructure Technical Support: Guide employees on Infrastructure-related questions, based on documented and validated information provided by responsible departments, aiming to satisfy end users. Contribute technical solutions and functionalities for servers to be adopted by the Cooperative, supporting technological advancement of the environment. Participate in and execute problem and incident resolutions. Interact with product technical support teams, requesting and tracking service requests and problem resolutions. Support administration of monitoring tools to ensure full functionality and continuity of operational service processes. Network Technical Support: Guide employees on questions related to communication networks, based on documented and validated information provided by responsible departments, aiming to satisfy end users. Handle incidents and requests related to communication networks, implementing workaround actions when applicable or escalating to higher-level support teams to resolve the incident/request. IT Solutions: Participate in implementing operational processes for services within your area of responsibility, aiming to ensure service quality and continuity. Perform general configurations, hardware and software maintenance, and preventive actions. #LI-JS4 #LI-JS4 2512060202191907216

Av. Quinze de Novembro, 199 - Escola Técnica, Cruzeiro do Sul - AC, 69980-000, Brazil

Indeed

IT Support Analyst

**We have an amazing opportunity for IT Support Analyst - Rio Branco / Acre.** Positivo S\+ is a technology company focused on innovative solutions for various segments. We are looking for a team of committed professionals passionate about making a difference. **If you, like us, believe you can make a difference, come join our team and grow with us!** **Main Responsibilities**: * Configuration, installation, and physical and logical maintenance of user workstations, including but not limited to operating systems, office tools, and application support inherent to the first and second levels of technical support. **Mandatory Requirements**: * Completed Bachelor's degree; * Experience in the field; **CLT Contract \+ Benefits**: * Medical and dental insurance. * Life insurance. * Meal allowance/Food voucher. * Transportation allowance. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * Elleve Performance: Discounts on universities and courses. * And much more. * **If you identify with this position and want to grow with Positivo S\+, apply now and become part of our team!** Minimum Education Requirement: Bachelor's Degree

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

Telecommunications Installer Technician64363872354433125

Indeed

Telecommunications Installer Technician

**Telecommunications Technician (Minas Gerais/MG)** **Position: Telecommunications Technician (Belo Horizonte, Governador Valadares, Juiz de Fora, Montes Claros, Triangulo Mineiro and Southern Region \- MG)** Work location: In the field \- MG Employment model: CLT At **Delfia**, we are looking for a **Telecommunications Technician** to ensure our systems and equipment operate at maximum performance. If you are proactive, analytical, and enjoy solving IT challenges in practice, this position is for you! **What you will do:** * Ability to work at heights and under adverse conditions. * Familiarity with installation equipment (e.g.: cranes, ropes, etc.). * Knowledge of network and antenna management software (e.g.: NMS, EMS, etc.). * Installation, configuration, and testing of 5G mobile phone antennas. * Technical education in Telecommunications, Electronics, or related fields. * Experience in installation and maintenance of equipment (antennas, radio, fiber optics, etc.). * Knowledge of telecommunications networks (4G, 5G, LTE, etc.). * Use of testing tools (spectrum analyzers, signal meters, etc.). * Knowledge of antennas, radio communication systems, and communication protocols (TCP/IP, HTTP, etc.).4 **Behavioral Competencies:** * Teamwork * Commitment **Minimum Education:** High school completion. At Delfia, you won't just be part of the operation: you'll be a key player in **ensuring the reliability and resilience of digital journeys**. Do you feel aligned with this opportunity? We'd love to learn about your background. Job type: Full-time CLT Pay: R$2\.400,00 \- R$2\.800,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Life insurance * Meal allowance * Company vehicle Selection question(s): * Do you have experience as a telecommunications installer? Travel availability: * 50% (Preferred)

26M8+8M Minas Gerais, Marechal Thaumaturgo - AC, Brazil

R$2,400-2,800/month

Administrative Assistant64331652574210126

Indeed

Administrative Assistant

**REQUIREMENTS:** \-High school diploma \-Previous experience in the administrative field \-Proficiency in office software suite \-Experience in administrative work in construction sites or projects will be a differentiator **RESPONSIBILITIES:** \-Perform administrative tasks according to demand \-Manage unit infrastructure (fixed expenses, facility maintenance, material purchases) in alignment with management \-Support project staff routines \-Provide assistance to area supervisors \-Submit requests through company systems and tools (travel, purchases, payments, etc.) Job type: Full-time CLT Pay: R$1\.815.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Working hours: * 8-hour shift Selection question(s): * Do you have experience as an Administrative Assistant? * Do you have experience in administrative roles in construction sites or projects?

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

R$1,815/month

Indeed

Protection Engineer II

Description: * Bachelor's degree in Electrical Engineering; * Advanced Office Suite; * Quality Management Tools; * Project Management; Desirable: Specialization in power system protection. Responsible for defining standardized solutions for automation/protection projects in substations and distribution networks, providing innovative solutions to ensure asset availability in automation with effectiveness, safety, and reliability. Directly responsible for the development and technical supervision of electrical, control, and automation projects for Energisa Acre's Substations, validation and contracting of service and equipment suppliers, management of third-party projects, technical specification of services, materials, and equipment within their area of expertise and application. * Develop protection, coordination, and automation logic studies for transformers, lines, feeders, capacitor banks, mobile equipment (SS and Mobile Transformer), three-phase reclosers, single-phase reclosers, automatic sectionalizers, voltage regulators, and fault indicators; * Prepare technical reports related to distribution system protection; * Analyze field service data and perform statistical surveys to plan network improvements (MV/HV); * Approve short-circuit, protection, and coordination studies from external connections; * Interact with external agents during systemic events, indicator improvements, and when new infrastructure is required, defining optimal settings for our equipment and proposing more suitable alternatives for the agents; * Analyze disturbances and provide support to teams regarding lines, transformers, and feeders; * Prepare system incident reports to inform other teams and leaders about events and protection system performance; * Participate in developing databases and meetings for integrating substations and transmission and distribution system equipment into COS; * Configure and integrate intelligent electronic devices (IEDs); * Provide technical support to regional maintenance teams and automation teams; * Provide technical specifications in conceptual/basic design for control and automation electrical installations for execution contracting, ensuring supplier qualification prerequisites are met according to planned works and company standards; * Technically lead conceptual, basic, and detailed engineering projects in automation, instrumentation, and telecommunications disciplines, provide guidance and instructions to designers, verify engineering documents within their scope, technically analyze supplier proposals and drawings; * Lead the development of network and communication architecture for Automation Systems and IT Systems (Data/Voice, CCTV, and Access Control), always interfacing with other project disciplines (Civil, Process, and Piping); * Develop and validate, together with internal and contracted teams, Automation Project Criteria, Control and Interlocking Descriptions, Logic Diagrams, and Control Diagrams; * Work on developing electrical and automation engineering flow diagrams (P&ID) and process flow diagrams (PFD) in collaboration with relevant project disciplines; * Prepare and detail technical specifications for Automation Equipment, Input/Output (I/O) lists, Automation Equipment Data Sheets, and Telecommunications Equipment; * Routinely perform project clash detection, interacting with designers from other specialties (civil, electrical, mechanical, process, etc.) to prevent conflicts and reduce implementation costs; * Estimate costs and develop physical and financial execution schedules; * Address technical site assistance requests, assist planning teams in * preparing/updating project schedules, conduct site surveys, perform field inspections, monitor third-party field work; * Prepare Configuration and Programming Descriptive Reports and/or guide suppliers in preparing and executing them, monitoring budgeted scope versus delivered project scope; * Participate in meetings with internal and external clients; * Provide technical support and guidance to electrical and automation teams during project implementation; 2510230202201631388

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

Junior Financial Operator (Rio Branco)64152807348097128

Indeed

Junior Financial Operator (Rio Branco)

**Company Description** With approximately 5,000 employees and present in more than 80 countries worldwide, our teams provide leadership and expertise in the automotive industry and its dealer networks, delivering customer value through eight solutions: * Actionable Insights * Consumer Engagement * Distribution and Sales Performance * Parts, Accessories and Service Performance * Technical Information * Warranty and Repair Efficiency * Learning Solutions * Diagnostic and Repair Enhancement Building trust since 1996, our reputation proves we are the partner for nearly all vehicle brands in the market. Our talented employees help us exceed our ambitious goals year after year. If you identify with our business, take a look at our career opportunities. **Job Description** * Perform and complete input of information into customer financing proposals; * Collect customer signatures on financing contracts; * Provide support and guidance regarding questions about warranty replacement, rights assignment, and TC amounts and banking fees; * Distribute financing tables when requested; * Request competitive interest rates from the bank to counter competition; * Maintain reports available to the Supervisor with numbers of sales, approved/denied applications, and applications forwarded to another bank, updated weekly; * Verify customer documentation requested by the credit department to be sent to the payment department; * Prepare, seal, and label document packages for dispatch; * Reassess financing proposals pending or denied by the bank; * Resolve flow issues and post\-sale problems with end customers (payment slips, contract reversals, and contract receipt); * Monitor and supply dealership network with financing contract kits; * Deliver registered contracts in mandatory locations; * Maintain contact with the dealership network's target audience (Salesperson, Manager, * Finance, Director, and Owner). **Qualifications** * Previous experience in automotive financing processes, knowledge of banking rates and calculations, basic understanding of financial mathematics; * Customer service experience. **Additional Information** **Location:** Rio Branco/Acre (On-site) \- Temporary. Monday to Friday, from 9am to 6pm, and Saturdays from 9am to 1pm. Benefits \+ Fixed remuneration. This position is open for applications from people with disabilities or INSS rehabilitation beneficiaries. MSX is an equal opportunity employer and encourages qualified candidates regardless of gender, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or parental status.

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

ENGINEER (F) PROTECTION II64145946172291129

Indeed

ENGINEER (F) PROTECTION II

We are the Energisa Group! With over a hundred years of history, **Energisa** is the largest private group with 100% national control in the Brazilian electric power sector. Our diversified portfolio includes **distribution companies**, **transmission** concessions, large-scale renewable **generation**, an innovative energy solutions brand – (re)energisa – featuring distributed generation from **renewable sources**, energy **trading** in the free market, **value-added services**, as well as a **shared services center**, a **contact center** company, and Voltz, the first **fintech** in our sector operating in the digital banking market. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe in the strength of diversity and plurality to drive innovation and achieve incredible results. Everyone is very welcome here! **Would you like to be part of this story?** Check if this opportunity matches your profile and join us on this selection journey! **Responsibilities and duties** *Define standardized solutions for automation/protection projects in substations and distribution networks, providing innovative solutions to ensure asset availability in automation with effectiveness, safety, and reliability. Be directly responsible for the development and technical supervision of electrical, control, and automation projects for Energisa Acre's substations, validation and contracting of service and equipment suppliers, management of third-party projects, technical specification of services, materials, and equipment within your knowledge area and application.* * Develop protection, selectivity, and automation logic studies for transformers, lines, feeders, capacitor banks, mobile equipment (substation and mobile transformer), three-phase and single-phase reclosers, automatic sectionalizers, voltage regulators, and fault indicators; * Prepare technical reports related to distribution system protection; * Perform data analysis and statistical surveys derived from field services to plan network improvements (MV/HV); * Approve short-circuit, protection, and selectivity studies from connected parties; * Interact with external agents regarding systemic events, indicator improvements, and need for infrastructure works, defining optimal settings for our equipment and proposing more suitable solutions for these agents; * Analyze disturbances and support teams dealing with lines, transformers, and feeders; * Prepare system incident reports showing occurrences and protection system performance to other teams and leaders; * Participate in developing databases and meetings for integrating substations and transmission and distribution system equipment into the COS; * Configure and integrate intelligent electrical devices (IEDs); * Provide technical support to regional maintenance teams and automation teams; * Technically specify control and automation electrical installations at the conceptual/basic project stage for execution contracting, ensuring compliance with supplier qualification prerequisites according to planned works and company standards; * Lead engineering projects technically at conceptual, basic, and detailed levels in automation, instrumentation, and telecommunications disciplines; provide guidelines and instructions to designers; verify engineering documents within their scope of responsibility; technically analyze supplier proposals and drawings; * Lead the development of network and communication architecture for the Automation System and IT System Architecture (Data/Voice, CCTV, and Access Control), always interfacing with other project disciplines involved (Civil, Process, and Piping); * Develop and validate with internal and contracted teams Project Criteria for Automation, Control and Interlock Descriptions, Logic Diagrams, and Control Diagrams; * Work on developing electrical and automation engineering flow diagrams (P&ID) and process flow diagrams (PFD), together with relevant project disciplines; * Prepare and detail Technical Specifications for Automation Equipment, Input/Output (I/O) lists, Automation Equipment Data Sheets, and telecommunications equipment; * Routinely perform project coordination, interacting with designers from other specialties (civil, electrical, mechanical, processes, etc.) to prevent conflicts and reduce implementation costs; * Estimate budgets and develop physical and financial execution schedules for installations; * Meet technical assistance demands at construction sites; assist the planning team in * preparing/updating the project schedule; conduct site surveys; perform field inspections; supervise third-party services in the field; * Prepare the Configuration and Programming Descriptive Report or guide suppliers in preparing and executing it, monitoring the project's budgeted scope versus delivered deliverables; * Participate in meetings with internal and external clients; * Provide technical support and guidance to the electrical and automation team during project implementation; **Requirements and qualifications** * Bachelor’s degree in Electrical Engineering; * Advanced Office Suite skills; * Quality Management tools; * Project Management; *Desirable:* Specialization in power system protection. **Additional information** Our **PEOPLE** are our greatest ENERGY. With your wellbeing in mind, we offer a wide range of benefits. Take a look at what you’ll get: * Meal or food allowance to buy groceries or eat at your favorite restaurant; * Health and dental insurance for you and your family; * Private pension plan for your financial reserve and investments; * Childcare allowance to support you during the early years with your children; * Life insurance, bringing greater peace of mind to you and your loved ones; * Profit sharing, as an incentive for your work and results; * Wellness programs that ensure wellbeing and promote employee health; * Scholarship programs to support your professional development; * Gympass, giving you access to more than 18,000 gyms across Brazil. If you meet the job prerequisites, apply now and keep an eye on these tips: * *Throughout the selection process, communication will occur via e-mail or phone. Ensure your contact details are up to date and monitor your inbox, including spam folders. Stay alert for calls, as our corporate phones may have varying area codes.* * *If you receive negative feedback, don’t give up—keep an eye out for other opportunities.* Did you know that **we are one of the largest groups in the Brazilian electricity sector?** With 120 years of history, we are an **ecosystem** of products and services focused on leading the energy transformation, connecting people and businesses to the best energy solutions and building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible work is in energy distribution, but we have much more to offer. Beyond our 9 energy distribution companies and 13 transmission concessions, we have a centralized photovoltaic generation plant and one of the country's largest distributed photovoltaic generation parks through our innovative brand (re)energisa. We also operate in the Free Energy Market, offering value-added solutions to our customers. Additionally, we’ve diversified our portfolio with natural gas distribution and trading through the acquisition of ES Gás, and, since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in the generation, distribution, and trading of bio-solutions such as biogas, biomethane, and biofertilizer through Agric. Our **mission** is to transform energy into comfort, development, and new possibilities sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You can also be part of this transformation story. Let’s build a more sustainable world together?

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

Indeed

IT ASSISTANT

IT Assistant Job Opening Description: We are looking for an IT Assistant to help us provide technical support to company users and maintain technology systems and infrastructure. Responsibilities: * Provide technical support to users, both in-person and remotely * Assist with installation and configuration of software and hardware * Perform preventive and corrective maintenance on technology equipment * Participate in projects implementing new technologies * Assist in managing IT assets Requirements: * Technical degree in IT, Computer Science or related fields * Basic knowledge of computer networks * Previous experience in user technical support * Knowledge of operating systems * Ability to solve problems efficiently and collaboratively

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

Local Support Technician - Temporary641459400931861211

Indeed

Local Support Technician - Temporary

**Responsibilities:** * Provide user support; * Diagnose and resolve technical issues; * Monitor and act to ensure SLAs are met; * Record activities with details and execution time; * Interact with teams for support or ticket escalation. **What we are looking for?** * Previous experience in technical support; * Knowledge and good proficiency with Microsoft Office tools; * Knowledge of Windows operating systems and networks; * Ability to work under pressure and meet deadlines; * Ability to efficiently solve problems. **Benefits:** * Meal/Food allowance; * Transportation allowance; * Life insurance;

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil

Customer Experience Technician N2638261441858591212

Indeed

Customer Experience Technician N2

#### **Rio Branco/AC** * 08:00\-18:00 EDUCATION KNOWLEDGE * Configuration and operation of network equipment (network cabling, including organization and maintenance) * Support for Internet browsers and various systems * Analysis and diagnosis of physical servers * Configuration, replacement, etc., of switches and access points * * Providing service ensuring user satisfaction and continuity of IT services * Diagnosis and resolution of issues in Windows and Linux operating systems * Knowledge of ITSM tools (IT service management) * Creation/configuration of institutional e\-mail, electronic mail, telephony, and VOIP * Hardware support for IT, such as installation and configuration of computers and peripheral devices * User support based on ITIL, providing technical IT support (On-site/Remote) * Managing user/group accounts, password resets, and permissions in directory systems CERTIFICATIONS * ITIL V3 Foundation **Mandatory** * ITIL V4 Foundation **Mandatory** *"At Hepta, we respect and embrace diversity. We do not discriminate based on gender, ethnicity, religion, sexual orientation, or disabilities. Apply now!" \#vemprojeitoHepta*

Tv. da Catedral, 4 - Centro, Rio Branco - AC, 69900-094, Brazil