TCM is a company with over 20 years in the market, committed to respecting its employees and fostering human development. Our mission is to deliver excellence in service, capable of providing effective experiences and transforming society through the power of communication—regardless of its form. Our vision is to remain a market leader as a company that understands and delights its customers through quality service and support. We continuously seek challenges and pioneering initiatives in the telecommunications sector. If you are driven by technical challenges, enjoy working with solutions, and wish to contribute to keeping customers increasingly connected, join our team as a Full-Stack Technician. Candidates must hold up-to-date NR-10 and NR-35 certifications. **Become the protagonist of your own journey! ✨** **Job Mission:** * **Your responsibilities will include:** * Advising customers on the use of our services; * Performing repair services according to TCM quality standards; * Providing Level II technical support; * Diagnosing and resolving issues in external networks and cabling; * Providing on-site technical support to customers, with emphasis on quality and courtesy; * Installing and configuring Wi-Fi networks and additional access points (residential and commercial); * Corrective maintenance (reinstalling equipment and cabling when necessary); * Retrieving company-owned equipment; * Recording activities and performance reports; * Maintaining tools and company vehicles, and complying with safety regulations. * **We expect you to have:** * Intermediate knowledge of computer networks; * Wireless networks; * FTTH networks; * Familiarity with company policies; * Certifications: NR-10 and NR-35 — up to date; * Proactivity; * Problem-solving skills; * Teamwork skills. **Our Benefits:** * Market-competitive salary; * Performance-based bonus; * Health insurance; * Dental insurance; * Meal allowance; * TCM Plan. **Work Schedule:** * 44-hour weekly work schedule