Senior Customer Success Analyst

Description

Job Summary: Customer Success Analyst to analyze portfolio performance, create and execute action plans, and engage in customer retention. Key Highlights: 1. Responsible for analyzing portfolio performance and creating action plans 2. Engaged in customer retention and upselling 3. Monitoring customers and improving processes A Customer Success Analyst is a professional working in the CS area, responsible for analyzing the performance of their portfolio, creating an action plan for each customer, and executing that plan via emails, calls, and training sessions with the client's team, aiming to increase retention. 01\. Conduct customer onboarding 02\. Monitor customers using CRM tools; 03\. Respond to customer requests 04\. Hold alignment meetings 05\. Record platform demonstration videos 06\. Create content for customers 07\. Drive customer retention 08\. Perform upselling 09\. Address NPS-related issues 10\. Monitor customers, including small, medium, and large enterprises; 11\. Optimize process workflows and participate in designing and refining them 12\. Track implementation progress and generate project status reports 13\. Analyze success metrics and collect customer feedback to improve processes. 14 .Identify opportunities for service improvement and expansion.