Field Service Operator

Description

Job Summary: We are seeking a Field Service Operator to perform installations, repairs, and address changes, ensuring customer satisfaction and service quality. Key Highlights: 1. Attentive professional who delights customers and demonstrates ownership mindset 2. Perform Field Service Orders (OS) in the field, following established procedures 3. Ensure proper conservation and appropriate use of provided resources We are looking for a **Field Service Operator** to execute Field Service Orders (OS), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures. If you are an attentive professional who delights customers and demonstrates ownership mindset, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective personal protective equipment (PPE) when required; * Drive company vehicles when necessary; * Carry out additional duties related to the position, as needed by the department and per leadership direction; * Maintain company vehicles in compliance with Fleet Department-defined processes, ensuring proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (APR) and PPE usage, in accordance with current legislation; * Execute field service orders (OS), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; identify opportunities for additional or new sales; * Be responsible for the conservation, maintenance, appropriate use, and safekeeping of company-provided resources, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver's License Class "B" and Defensive Driving certification. **Preferred qualifications:** * 6 months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical organizational structure — you are the protagonist of your career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.