Collections Operator

Description

Job Summary: A collections operator contacts customers with outstanding debts to negotiate payment terms strategically and ethically in order to recover amounts owed. Key Highlights: 1. Recovery of amounts owed to the company 2. Strategic and ethical payment negotiation 3. Professional and respectful customer service The role of a collections operator involves contacting customers with outstanding debts to recover amounts owed to the company. This professional acts strategically and ethically, negotiating suitable payment terms based on the customer's financial situation, while clarifying information regarding amounts, deadlines, interest, and debt settlement methods. * Contact delinquent customers by phone, e-mail, or messaging apps * Inform customers about outstanding debts, amounts, deadlines, interest, and penalties * Negotiate payment methods, installment plans, and agreements according to company policies * Record interactions, negotiations, and agreements in internal systems * Monitor payment commitments and confirm debt settlement * Guide customers on available payment methods and procedures * Maintain a professional, ethical, and respectful attitude during all interactions Employment Type: Full-time CLT Salary: R$1\.600,00 per month Benefits: * Meal allowance * Transportation allowance Education: * Completed high school (preferred) Experience: * Telephone customer service (preferred) * Customer service (preferred) Work Location: On-site