Receptionist

Description

Job Summary: Professional responsible for reception, patient service, appointment management, authorizations and billing, data updates, and support for DaVita unit operations. Key Highlights: 1. Greet and serve patients with excellence 2. Manage appointments and procedure authorizations 3. Provide essential support for the clinic's daily operations **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieve our Mission, live our Values, and build a healthy Village. We care for each other with the same intensity with which we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the world’s best health community! **Responsibilities and Duties** **Reception and Patient Service** * Greet patients and visitors, providing information about dialysis procedures and service hours. * Issue temporary visitor badges for visitors and companions, as needed. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Register patient attendance and absences monthly in the Central Regulation and Health Service Provision (CROSS). **Authorization and Billing Management** * Request Outpatient High-Complexity Procedure Authorizations (APAC) for medications, completing required forms. * Prepare schedules and execute billing for the Outpatient Production Bulletin (BPA) of SUS patients in the municipal system. * Request hemodialysis password releases from health plans and register guides in Tasy. **Data Updates and Recordkeeping** * Collect and maintain up-to-date patient information records, such as contact details and health insurance plans. * Record patient weights at the beginning and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices when necessary. * Verify and confirm patient insurance information for billing purposes. * Send data entered into Tasy for billing via the health plan portal. * Receive and forward authorized documents for billing after patient service. **Unit Operations** * Ensure unit opening and closing, controlling access. * Send laboratory test requests to the lab. * Monitor patient entry and exit times and notify the transportation team. * Establish contact with hospitals, SAMU, and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the responsible department. **Requirements and Qualifications** * Completed high school or currently pursuing higher education; * Experience in related activities. **Additional Information** **What We Offer?** * Health Insurance: To care for your well-being and your family’s. "Because health matters most." * Dental Insurance: To keep your smile flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work and at karaoke. * Insurance Company Partnership: Because extra security is never too much! * Transportation Allowance: To facilitate your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to help you and your little one. * Christmas Kit: Because receiving gifts is always nice—especially at Christmas. * Assistance Program: Your mental health is our priority. * Nav Dasa App: To care for your health wherever you are. * Payroll-Deductible Loan: Financial assistance is always welcome! Length-of-Service Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location:** **Work Schedule:** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company offering high-quality dialysis services across Brazil. We launched in Brazil in 2015 and opened seven operations the following year. Our continuous, dynamic growth strategy now includes over 100 operations. We operate in 17 states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 renal patients across more than 3,000 dialysis centers. We operate in hospital settings and clinics for chronic patients, plus a vascular access center. We uphold the Care Trifecta—a cornerstone guiding continuous improvement in the lives of our patients, colleagues, and world. Our values reflect the DaVita Way and embody our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.